eTechnology Support Specialist

At a glance

• Salary: $70,000
• Location: Columbia, MO (on-site; about 10% travel)
• Schedule: Full-time
• Experience: 2 to 4 years supporting eCommerce systems
• Must have: Hands-on Salesforce experience
• Reports to: Director of eCommerce
• Also searched as: eCommerce Support Specialist, Salesforce Support Analyst, eCommerce Systems Analyst, Digital Platform Specialist, DTC Technology Specialist

What you will do

• Support, maintain, and troubleshoot direct-to-consumer eCommerce platforms
• Support Salesforce, CRM functionality, and system integrations
• Monitor site uptime and platform performance and resolve production issues
• Manage SaaS tools, third-party integrations, and technical support cases with vendors
• Build automation for marketing technology, customer journeys, CRM, and reporting
• Analyze data in Excel and Google Analytics and support PCI DSS and SOX compliance work

What you need

• 2 to 4 years implementing or supporting complex eCommerce systems
• Hands-on Salesforce experience (required)
• Working knowledge of HTML, CSS, and JavaScript
• Advanced Excel, Google Analytics, and Google Search Console
• Experience with SaaS technologies and third-party integrations
• Bachelor's in Computer Science or related field, or equivalent experience

Nice to have

• Salesforce CRM administration or integration management
• Marketing automation and customer journey optimization
• PCI DSS, SOX, or penetration testing coordination

Benefits

• Medical insurance
• Dental insurance
• Retirement plans