What are the responsibilities and job description for the Service Manager – GM Track Opportunity (NCM/NADA Sponsored) position at Veero Ford & CDJR of Morris?
Job Title: Service Manager – GM Track Opportunity (NCM/NADA Sponsored)
Location: Veero Ford & Chrysler Dodge Jeep Ram – Morris, MN
Job Type: Full-Time
About Us:
Veero Ford & Chrysler Dodge Jeep Ram of Morris is a fast-growing, dual-franchise dealership in a high-opportunity rural market. We are building a high-performance culture focused on accountability, customer experience, and profitability—and we are looking for a Service Manager who wants to lead, not just manage.
Position Overview:
We are seeking a hands-on Service Manager to lead our fixed operations team. This role is responsible for driving service department performance, improving CSI, increasing effective labor rate, and building a strong team culture.
This is an opportunity for someone who wants to make a real impact, take ownership, and grow into a General Manager role.
Key Responsibilities:
- Lead daily service operations (advisors, technicians, warranty, dispatch)
- Drive revenue growth (customer pay, warranty, internal)
- Improve technician productivity and efficiency
- Ensure clean and timely warranty processing
- Enforce consistent walk-around and upsell process at write-up
- Monitor and improve CSI and online reviews
- Manage shop workflow, RO aging, and parts coordination
- Recruit, train, and retain top technicians and advisors
- Maintain OEM compliance (Ford & Stellantis standards)
What We’re Looking For:
- Proven experience as a Service Manager or strong Service Advisor ready to step up
- Strong leadership and accountability mindset
- Ability to build and enforce processes
- Experience with CDK/Dealertrack, or similar DMS (preferred)
- Strong understanding of fixed ops KPIs (ELR, productivity, proficiency, CSI)
- Warranty knowledge (Ford or Stellantis is a plus)
Why Join Us:
- GM Track Opportunity: We will sponsor the right candidate through NCM Associates and/or NADA Academy
- High growth store with strong upside
- Opportunity to build your own team and processes
- Competitive compensation (base performance bonuses)
- Relocation assistance available
- Supportive ownership with clear vision
- Rural market = loyal customer base and less competition
Compensation:
$80,000 – $120,000 (based on experience and performance)
Salary : $80,000 - $120,000