What are the responsibilities and job description for the Field Service Engineer position at Veeco Instruments Inc.?
US - OR
About Veeco
You probably don't realize it, but what we do at Veeco touches the lives of every person, every day. It's a bold statement, but it's true. From the smartphones in our pockets that access the world's collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.
We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world's leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.
We're looking for material difference-makers to join our growing team. Interested? Learn more at www.veeco.com/careers.
Overview
Veeco is seeking an ambitious Field Service Engineer eager to learn Veeco'sLaserbasedAnnealingtechnology and drive customer satisfaction.The successful candidate willbe responsible forsupporting astrategiccustomer with theobjectiveof adoptinga newtechnology through installation and start upsustaining andtroubleshootingof Semiconductor equipment.
**Position involvesdomestic and internationaltravel (asneeded) for trainingandsupport ofotheraccounts.Positionbased inHillsboroOregon near ourcustomersite in.
Responsibilities
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Adhere to safety and confidentiality policies
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Perform activities during installation, upgrade, testing, warranty, and repair of equipment, following uponall customer's and Veeco's protocols related to safety and security
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Isolate and resolve equipment and systems malfunctions and take corrective action
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Assistwith the implementation of new processes, methods, and designs
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Develop relationships with the customer to ensure high customer satisfaction and retention
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Ability to driveonsite activities, communications, and provide support in all matters related to the equipment, technical, and field aspects for the targeted site
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Escalate and communicateall tool actions/events and daily activities in field service reports
Qualifications
Bachlerdegree in Engineering or related technicalpreferably Electrical and Opticalarea and at least5years of experience in a technical service, field service, or customer support position isrequired. An equivalent combination of education and experience will be considered.
Knowledge, Skills, and Abilities:
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Experience with Semiconductor industry safety requirements and clean room environment
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Knowledge ofannealing laser annealing, or similarOptical/Lasersemiconductor process equipmentpreferred
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Mustpossessa positive attitude and excellent communication skills with the ability to speak with clarity and interface effectively with customer, management, and peers
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Knowledge of machine vision systems, electronics, mechanics, pneumatics, robotics, and computer programming.
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System integration, test, and debug skills
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Displays broad-based customer focus and commitment to resolve problems and make decisions based on the priority of the problem in relation to business needs
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Ability to build excellent customer relationships
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Attention to detail and accuracy
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Ability to work under pressure to meet support deadlines in a multi-tasking environment
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Must be flexible for emergency call-in work
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Proficiencyin Microsoft Office - Word, Excel, Outlook, and PowerPoint
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Ability to travel25%, occasionally on short notice; requires domestic/international travel fortrainingand supportof customer projectsacross multiple locations.
Salary and Benefits
The expected salary range for this position is $70,498 - $93,998, plus a bonus opportunity. We will consider your location, experience, and other job-related factors when determining your pay.
Other benefits include:
- Medical, Dental, and Vision
- Employee Stock Purchase Plan (ESPP)
- 401(k) with Company Match
- Holiday, Vacation, and Sick Time
- Flexible Spending Accounts (FSA)
- Commuter Benefits
- Life and Accident Insurance
- Disability Insurance
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- Identity Theft Remediation
- Emergency Travel Assistance
Veeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Veeco is committed to working with and providing reasonable accommodations to individuals with disabilities.
Veeco is an Equal Opportunity/Affirmative Action Employer. Applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, protected veteran status, disability, or any other characteristics protected by applicable federal, state or local law.