What are the responsibilities and job description for the Help Desk Specialist position at VeeAR Projects Inc.?
Key Responsibilities:
- Provide first-level technical support for hardware, software, and basic network issues
- Respond to help desk tickets, emails, and calls in a timely manner
- Assist with user account setup, password resets, and access management
- Support employee onboarding by setting up systems, accounts, and required tools
- Coordinate with internal teams to ensure smooth onboarding and offboarding processes
- Troubleshoot and resolve IT issues or escalate when necessary
- Maintain documentation of issues, resolutions, and onboarding procedures
Requirements:
- Basic knowledge of Windows OS and IT support concepts
- Some experience or exposure to onboarding/offboarding processes is preferred
- Strong communication and customer service skills
- Ability to multitask and work in a fast-paced environment
- Willingness to learn and grow in an IT support role