What are the responsibilities and job description for the Director, Professional Services Management position at Veeam Software?
Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world's biggest brands. The future of data resilience is here - go fearlessly forward with us.
About the Role:
The Director of Professional Services at Veeam is responsible for managing the delivery of professional services to customers through our partner-aligned model. This role leads the Professional Services and Technical Account Management (TAM) teams to ensure effective customer onboarding, successful implementations with partners, and strategic guidance that enhances customer value and retention. The Director will implement service strategies, maintain operational standards, and optimize tools and methodologies to support scale and growth in the AMER region.
What You'll Do:
Delivery Frameworks & Methodologies
- Drive standardized delivery frameworks for global consistency and scalability
- Innovate with tools, automation, and AI to optimize service delivery and performance
- Align practices with business goals to drive revenue, profitability, and customer satisfaction.
Client and Partner Engagement
- Build long-term client relationships by aligning services with their needs
- Develop strategic partnerships for integrated service delivery
- Enhance client satisfaction through feedback and proactive improvements.
Operational & Financial Excellence
- Manage Professional Services P&L for timely, high-quality delivery and cost efficiency
- Optimize resource planning, project management, and performance tracking tools
- Collaborate with Sales and Pre-Sales to support sales and identify growth opportunities.
Hiring & Team Development
- Lead hiring to build high-performing Professional Services teams
- Develop enablement programs for consistent and effective team delivery
- Foster a culture of accountability, innovation, and continuous improvement.
What You'll Bring:
- 8 years of experience in professional services roles within software companies, particularly SaaS, with 3 years in a leadership position
- Strong understanding of enterprise software architectures, including cloud technologies and modern application development
- Proven ability to lead and thrive in a fast-paced, dynamic, and growth-oriented environment
- Demonstrated success in managing revenue targets and driving services sales efforts
- Strong leadership skills, with a history of developing and guiding high-performing teams
- Excellent communication skills, with the ability to manage customer relationships and expectations effectively
- Bachelor's degree in computer science, Engineering, Business, or a related field; MBA preferred
- Willingness to travel as required (at least 40% for customer engagements and business needs)
What You'll Get:
- Unlimited PTO
- Medical, dental, and vision benefits that start on day one
- Flexible spending accounts
- Life insurance and short-term and long-term disability coverage
- Family planning support benefits, along with 100% paid maternity and parental leave
- 401k match
- Veeam Care Days – additional 24 hours for your volunteering activities
- Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O'Reilly) and mentoring through our MentorLab program.
#LI-KS2
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.