General Clerk III (PPSO)

General Clerk III operates under the direct supervision of the Personal Property Shipping Office Outbound/Inbound Lead with oversight by the PPSO Supervisor. Requires a working knowledge of transportation entitlements under the provisions of the Joint Travel Regulation (JTR). Provide World Class Customer Service. Requires working knowledge of the Defense Transportation Regulation (Part IV). PPSO General Clerk III will listens to, receives, and resolve complaints. Will be required to have a working knowledge of the office unit in order to effectively assist customers as they come into the office, or send questions via email, or telephone call in for query updates, and general questions as it pertains to setting up their household goods for transportation. Collects and distributes mail and messages. Prepares and maintain filing system for required documents. May also type and perform other routine clerical work, such as data entry & document processing. The General Clerk III may also serve as an assistant to the PPSO Counselor when it comes to reviewing customer orders to ensure customers are ready to see a counselor, and serving as a first line contact when a customer has general questions involving household goods movement.

This position description is subject to change at any time as needed to meet the requirements of the program or company. 

MAJOR JOB ACTIVITIES:

• Complete several repetitive clerical steps performed in a prescribed or slightly varied sequence.
• Intake of customer documents via face to face, emails, of fax.
• Requires familiarity with the terminology of the office unit.
• Selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals.
• Refer problems not solvable by adapting or interpreting substantive guides, manuals, or procedures.
• Accessing databases to retrieve and/or record information such as customer complaints or orders.
• Responsible for updating data bases with customer’s general contact information, and notes per customer interaction.
• Attend briefings with counselors in order to help intake, and review documentation for processing.
• Assist in the department in day to day filing.
• Other duties may be assigned to meet organizational/operational objectives.
• Job duties and responsibilities may change due to contractual requirements.

WORKING ENVIRONMENT:

• Function in an office environment in a stationary position approximately 75 percent of the time or more
• Must be able to wear Personal Protective Equipment (PPE) to include, face mask covering the mouth, and nose
• Must be able to lift at least 50 pounds
• Face to Face interaction with customers
• Perform other duties as required that may involve working overtime, weekends, flexible hours and holidays

MINIMUM QUALIFICATIONS:

EDUCATION/CERTIFICATIONS:

• Must be a U.S. citizen.
• Education/Certifications: One year related experience may be substituted for one year of education, if degree is required
• High School Diploma
• Valid State Driver’s License with no restrictions
• Must successfully pass a NAC-I background investigation
• Specific contractual requirements regarding education and experience prevail where applicable
• Must be able to obtain and maintain a Common Access Card (CAC).

EXPERIENCE:

• One (1) year of related job experience, preferred.
• Experience in the Defense Personal Property System (DPS)
• Effective organizational, analytical, written and verbal communication skills
• Customer service experience is required
• Six months administrative background within an office setting (multi-functional work environment)

SKILLS:

• Must be able to read and write in English
• Effective organizational, analytical, written and verbal communication skills
• Six months administrative background within an office setting (multi-functional work environment) preferred
• Reliable, able to be at work on time and complete assigned missions daily, able to learn new regulations and cooperate with team members
• Proficiency with MS Office Suite (Word, Excel, PowerPoint, Access, Project, SharePoint, and other software programs) to assist with special projects. Specific contractual requirements regarding education and experience prevail where applicable
• Ability to work independently with little direction or supervision

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.

Salary : $37,500 - $47,500