Service Accounts Coordinator

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Service Accounts Coordinator.

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members. 

Location: Gainesville, VA

Summary:

As a Service Accounts Coordinator, you will generate estimates and proposals for client approval on work orders exceeding the outlined scope of customer service. Process and update work orders which are temporarily not billable to the client to bring them within compliance or receive approval to bill. Work with Accounts Receivable and Collections to resolve customer disputes and generate successful invoicing.

What You'll Do:

• Service Estimates:
  • Review flagged service work orders for work performed and additional work required to evaluate pricing against customer approved not-to-exceed (NTE) values.
  • Write and submit to clients estimates for approval to increase the authorized billing value for the work order.
  • Revise estimates as needed to comply with customers approved scope of work or to answer client questions or requests for clarification.
  • Process approvals to proceed with work for flagged work orders. 
  • Process rejections of estimates to halt work and proceed with billing on completed scope. 
• Billing, Accounts Receivable, and Collections Updates:
  • Follow up with customer on site status and work order completion information to support invoicing efforts. 
  • Coordinate with customer contacts and Accounts Receivable regarding outstanding/unpaid invoices. 
  • Review disputed or flagged invoices for accuracy and ensure that what the customer is being billed is correct based on service agreements and work performed. 
  • Write and submit to clients requests to increase the not-to-exceed value for completed work when invoice value exceeds customer pre-authorized values. 
  • Reconcile 3rd Party software work orders to comply with invoice upload requirements.
  • Work with Service Billing team to adjust invoice calculation when required for successful invoice processing. 

What You'll Need:

• High School Diploma or equivalent.
• 1-2 years' experience in Call Center or Customer Service Industry.
• Attention to Detail:
  • Research and analyze details of site history, customer requirements, and billing.
• Analytical Skills:
  
  • Provide resolutions for progression of service tickets.
• Communication & Interpersonal Skills:
  • Communicate regularly with customer and internal teams to provide updates and feedback.
• Ability to Work Independently:
  • Able to make independent decisions regarding estimated time needed to complete the service job.
• Adaptability:
  • Learning new customer requirements and contract changes.
• Time Management:
  • Prioritize job tasks and deliver efficiencies.

What You'll Get:

We offer a “Total Rewards” package including:

• Competitive Compensation with Incentive Eligibility
• Medical, dental and vision coverage
• Company paid life and AD&D insurance.
• Company paid short- and long-term disability.
• Voluntary benefit products
• 401k retirement savings plan
• Flexible Spending Account
• Paid time off
• Tuition reimbursement
• Employee Assistance Program (EAP)

About Us:

We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.

Our Values:

• Win as a team.
• Do the right thing.
• Make a difference every day.
• Get it done.
• Think big.

If you share these ideas, we’d love to hear from you!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.