Cardiac Reporting Supervisor

Vector Remote Care is a leader in Cardiac Digital Health, delivering innovative technology and analytics that make remote patient monitoring more effective, efficient, and accessible. Our proven platform empowers healthcare providers to deliver proactive, cost-effective cardiac care that improves patient outcomes.

As we continue to grow, we’re building a team of collaborative, agile professionals who thrive on solving problems and driving improvements in healthcare delivery.

Position Overview

The Cardiac Reporting Supervisor plays a key leadership role within the Reporting Team, directly managing a group of reporting technicians and supporting staff. Reporting to the Cardiac Reporting Operations Manager, this role ensures day-to-day operations run smoothly, reporting standards are met, and team members are well-trained, supported, and performing at a high level.

The Supervisor serves as both a hands-on contributor and a team leader, balancing operational oversight with direct involvement in reporting workflows. This position requires excellent organizational skills, a solutions-oriented mindset, and the ability to collaborate closely with peers, leadership, and other departments.

Responsibilities

Team Leadership & Support

• Supervise and mentor a team of reporting technicians and/or nurses.
• Provide daily oversight of schedules, assignments, and workload distribution.
• Review regular audits of reporting accuracy and timeliness, ensuring established KPIs are met.
• Coach and develop team members, providing feedback and supporting career growth.
• Act as the first point of escalation for team questions or issues.
• Participate in the recruitment, onboarding, and training of new technicians.
• Participate in reporting for clinics, as assigned
• Participate in weekend/holiday manager rotation.
• Go in to office and assist with staffing as needed
• Travel to clinics/customers on an as-needed basis.

Operational Excellence

• Maintain consistent, high-quality reporting service for assigned clinics.
• Personally process reports when needed, following clinic-specific guidelines and timelines.
• Monitor and resolve system alerts (e.g., Scraper Alarms) promptly.
• Manage and maintain secure password systems for the team.
• Ensure all clinic onboarding and reporting setup steps are completed accurately and on schedule.

Collaboration & Communication

• Work closely with the Cardiac Reporting Operations Manager to align daily operations with strategic goals.
• Support cross-departmental coordination with Account Management, Onboarding, and Support teams.
• Communicate updates, process changes, and performance expectations to the team clearly and promptly.
• Continuous Improvement
• Identify workflow gaps and collaborate with leadership on process improvements.
• Assist in implementing updated reporting guidelines and protocols.
• Review monthly accuracy metrics to identify trends and recommend corrective actions.

Education and Experience

• Registered Nurse (RN) or certified Device Technician with 3 years’ experience in a cardiac device clinic OR 5 years’ experience with a device manufacturer in a cardiac device field role.
• Active IBHRE and CCT certification required.
• Bachelor’s degree in a related field preferred.
• Experience supervising or training staff preferred
• Strong organizational, problem-solving, and time management skills.
• Comfortable working in both leadership and hands-on operational capacities.

Benefits

• Experience working in a dynamic, fast-paced, innovative and growing company
• A position where you will have an immediate and direct impact on company success
• Competitive salary with opportunity for bonus/commission
• Paid Time Off - Three weeks vacation starting, two personal days and ten public holidays
• Health insurance, including: medical, dental, vision, short-term disability, long-term disability, basic life & AD&D, voluntary accident, voluntary critical illness, voluntary hospital indemnity, FSA, HSA & 401k with 3% employer match
• Participation in employee stock equity program
• Remote work or creative, casual office environment

To apply, email careers@vectorremote.com.

Vector Remote Care is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information or that of their relatives, friends or associates or any other characteristic protected under federal, state, or applicable law. We are committed to maintaining a workplace free from discrimination, harassment, and retaliation. Accommodations are available upon request for candidates participating in all aspects of the selection process.

Job Type: Full-time

Pay: $90,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: Hybrid remote in San Jose, CA 95113

Salary : $90,000 - $120,000