Cardiac Reporting Operations Manager

Vector Remote Care is an innovative, fast-growing Cardiac Digital Health company that leverages technology and analytics to transform remote patient monitoring. Our platform enables providers to deliver proactive, cost-effective cardiac care that enhances patients' lives every day. As we scale, we’re building a team of collaborative, agile, and mission-driven professionals ready to redefine healthcare delivery.

Position Overview

The Cardiac Reporting Operations Manager will lead a team of Reporting Supervisors and senior staff across reporting operations, ensuring excellence in service delivery, reporting quality, and cross-functional coordination. This role is responsible for optimizing processes through automation, enhancing interdepartmental workflows, managing projects, and driving continuous performance improvements.

This is a leadership role that requires strong people management skills, operational acumen, and experience driving digital transformation in a healthcare environment.

Responsibilities:

Team Leadership & Performance Management

• Manage and mentor a team of Reporting Supervisors, who oversee reporting technicians, nurses, QA, and education functions.
• Set clear goals and performance standards; conduct regular evaluations, feedback sessions, and career development planning.
• Ensure team structure and coverage align with business needs, including scheduling, workload distribution, and budget management.
• Participate in weekend/holiday manager rotation.
• Go in to office and assist with staffing as needed

Cross-Departmental Communication & Strategic Collaboration

• Act as the primary point of coordination between Reporting, Engineering, Onboarding, Revenue Cycle Management, Account Management, and Support teams.
• Lead communication around system updates, critical issues, and reporting workflow changes across the organization.
• Ensure seamless integration of new clinics by working closely with Sales, Onboarding, and Support to define and meet reporting expectations.

Reporting Operations Oversight

• Oversee all reporting processes, including technician training, accuracy audits, device advisory management, and reporting schedules.
• Maintain and improve KPI benchmarks including >98% alert accuracy and >90% summary consistency.
• Lead the implementation and documentation of updated reporting guidelines, protocols, and best practices.

Process Optimization & Automation

• Evaluate and redesign workflows to maximize efficiency using automation and data tools in partnership with Engineering.
• Spearhead projects to implement new technologies or software that improve reporting turnaround, accuracy, and scalability.
• Manage configuration and maintenance of the transmission processing engine and scraper alert systems.

Project & Data Management

• Own and coordinate cross-functional projects related to reporting services, onboarding data, and patient portal clean-up.
• Maintain project timelines, track progress, manage risks, and communicate updates to internal and external stakeholders.
• Develop reporting dashboards, quality metrics, and performance indicators using appropriate analytics tools.

Education and Experience

• 5 years of experience leading operational or clinical teams, with at least 2 years managing supervisors or senior staff.
• Prior experience working in cardiac device clinics or remote patient monitoring preferred.
• Strong working knowledge of digital health platforms, reporting tools, and healthcare data workflows.
• CRAT or CCT certification required
• Bachelor’s degree required; clinical credentials (RN, NP, PA) are a plus but not required.
• IBHRE preferred
• You are a natural leader who thrives in managing and developing high-performing, distributed teams.
• You embrace technology to simplify operations and are excited to identify automation opportunities that drive impact.
• You understand clinical environments, especially cardiac care, and have experience navigating healthcare technology platforms.

Benefits

• Experience working in a dynamic, fast-paced, innovative and growing company
• A position where you will have an immediate and direct impact on company success
• Competitive salary with opportunity for bonus/commission
• Paid Time Off - Three weeks vacation starting, two personal days and ten public holidays
• Health insurance, including: medical, dental, vision, short-term disability, long-term disability, basic life & AD&D, voluntary accident, voluntary critical illness, voluntary hospital indemnity, FSA, HSA & 401k with 3% employer match
• Participation in employee stock equity program
• Remote work or creative, casual office environment

To apply, email careers@vectorremote.com.

Vector Remote Care is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information or that of their relatives, friends or associates or any other characteristic protected under federal, state, or applicable law. We are committed to maintaining a workplace free from discrimination, harassment, and retaliation. Accommodations are available upon request for candidates participating in all aspects of the selection process.

Job Type: Full-time

Pay: $115,000.00 - $145,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: Hybrid remote in San Jose, CA 95113

Salary : $115,000 - $145,000