Program Manager – Home and Community-Based Services (HCS)

Job Overview
We are seeking a dynamic and dedicated Program Manager to lead our Home and Community-Based Services (HCS) program. This pivotal role involves overseeing the delivery of essential social services to individuals with developmental disabilities and other underserved communities. As a Program Manager, you will coordinate multidisciplinary teams, ensure compliance with regulatory standards, and develop innovative programs that enhance client well-being. Your leadership will drive program excellence, foster strong relationships with stakeholders, and promote a compassionate, inclusive environment for both staff and clients. This is an exciting opportunity for a motivated leader passionate about making a meaningful difference in people’s lives through effective program management and social services expertise.

Responsibilities

• Lead the planning, development, and implementation of home and community-based programs tailored to meet the needs of individuals with disabilities.
• Supervise social service program staff, providing guidance, mentorship, and performance evaluations to ensure high-quality service delivery.
• Manage relationships with clients, families, community partners, and regulatory agencies to promote collaboration and ensure program compliance.
• Oversee administrative functions including budgeting, staffing schedules, documentation, and reporting to maintain operational efficiency.
• Ensure adherence to all federal, state, and local regulations related to social services and disability programs.
• Develop strategies for outreach and engagement within underserved communities to expand access to services.
• Monitor program outcomes through data analysis and client feedback to continuously improve service quality and effectiveness.

Skills

• Extensive experience working with individuals with developmental disabilities or behavioral health needs in community settings.
• Proven ability in relationship management involving clients, families, community organizations, and government agencies.
• Strong administrative skills with proficiency in Microsoft Office Suite for documentation, reporting, and communication tasks.
• Demonstrated supervisory experience in managing social service staff or behavioral health teams; leadership in social services administration is highly valued.
• Expertise in program development, implementation, and evaluation within social services or related fields.
• Bilingual skills are preferred to effectively serve diverse populations from underserved communities.
• Excellent written communication skills for report writing, policy development, and client correspondence.
• Knowledge of compliance standards governing social services programs; experience managing budgets is essential.
• Ability to lead teams effectively while fostering a positive work environment focused on client-centered care.
• Minimum three (3) years of paid experience providing or managing HCS services (or other qualifying experience recognized by HHSC)
• Thorough knowledge of Texas HCS regulations.

Preferred:

• Previous HHSC survey experience.
• Startup or new provider experience.
• Leadership or supervisory experience.
• Experience with electronic health record (EHR) systems.
• Experience working with individuals with intellectual or developmental disabilities.
• Strong knowledge of Medicaid documentation requirements.
• Excellent organizational and communication skills.

Must Provide:

• Resume
• Three professional references
• Description of qualifying HCS experience
• Copies of relevant certifications (if applicable)

Join us as we empower individuals through compassionate leadership and innovative program management!

Pay: $80,000.00 - $187,000.00 per year

Experience:

• HCS: 3 years (Required)

Work Location: Hybrid remote in Austin, TX 78759

Salary : $80,000 - $187,000