What are the responsibilities and job description for the Account Manager position at Vecta Environmental Services, LLC?
About Vecta Environmental Services
Vecta Environmental Services, LLC is a leading provider of industrial cleaning, hydro excavation, waste management, and environmental services supporting refineries, petrochemical facilities, manufacturing plants, and industrial operations across the Gulf Coast and surrounding regions.
Vecta is committed to delivering safe, reliable, and high-quality industrial services while maintaining the highest standards of operational excellence, environmental responsibility, and workforce safety. Our success is driven by our people, our strong safety culture, and our focus on building long-term partnerships with our customers.
At Vecta, we believe in developing our employees, creating growth opportunities, and fostering a culture built on accountability, teamwork, and continuous improvement.
Position Summary
The Hydro Excavation Account Manager is a strategic revenue leader responsible for market expansion, enterprise account growth, and long-term relationship development within the hydro excavation division. This role operates at the intersection of commercial strategy and operational execution, driving profitable revenue while strengthening the company’s footprint across industrial, municipal, energy, and infrastructure markets.
This position is accountable not only for sales growth, but for client lifecycle management, market intelligence, cross-selling opportunities, and margin performance. The Account Manager serves as a trusted advisor to clients and a strategic partner to operations leadership.
Key Responsibilities
- Strategic Business Development & Market Expansion
- Develop and execute a territory growth strategy aligned with divisional revenue goals.
- Identify target industries (refineries, chemical plants, municipalities, data centers, utilities, EPC contractors, etc.).
- Actively pursue new accounts through networking, cold outreach, bid platforms, and industry associations.
- Lead pre-bid strategy sessions and competitive positioning.
- Maintain a robust sales pipeline and accurate revenue forecasting.
- Analyze market trends, competitor positioning, and pricing strategy.
- Expectation: Build sustainable, recurring revenue, not transactional jobs.
- Enterprise Relationship Management
- Serve as primary commercial relationship owner for assigned accounts.
- Establish executive-level and field-level relationships within client organizations.
- Conduct quarterly business reviews (QBRs) with strategic clients.
- Identify cross-selling opportunities across other service lines.
- Develop multi-year client growth strategies.
- Position the company as a long-term partner rather than a commodity vendor.
- Goal: Protect and grow lifetime customer value.
- Revenue & Margin Accountability
- Own annual revenue targets and gross margin performance for assigned accounts.
- Ensure pricing strategies align with divisional profitability objectives.
- Review job cost reports to evaluate margin performance.
- Partner with operations to improve utilization and efficiency.
- Assist in resolving billing disputes and accelerating receivables (AR accountability).
- This role is measured on profitable growth, not just top-line revenue.
- Operational Integration & Client Delivery Oversight
- Collaborate closely with Division Manager, Dispatch, and Field Supervisors.
- Participate in scope validation and job planning discussions.
- Ensure accurate communication of client expectations.
- Monitor service quality and performance standards.
- Support resolution of service escalations or field-level issues.
- The Account Manager does not run the crews, but ensures alignment between promise and execution.
- Safety Leadership & Risk Awareness
- Reinforce company safety culture in all client interactions.
- Participate in safety meetings or audits when required.
- Ensure scopes align with safe work practices and regulatory compliance.
- Support clients in understanding hydro excavation best practices and risk mitigation.
Qualifications
- 5 years in hydro excavation, industrial services, underground utilities, construction services, or energy-related industries.
- Proven track record of revenue growth and account expansion.
- Strong understanding of job costing, equipment utilization, and margin drivers.
- Experience working in refinery, petrochemical, municipal, or heavy industrial environments preferred.
- Demonstrated ability to build executive-level client relationships.
- CRM proficiency and forecasting discipline.
Key Competencies
- Strategic thinking
- Commercial acumen
- Negotiation & influence
- Executive presence
- Operational awareness
- Relationship intelligence
- Data-driven decision-making
- Risk management mindset
Performance Metrics (KPIs)
- Annual Revenue Growth
- Gross Margin % by Account
- New Account Acquisition
- Client Retention Rate
- Equipment Utilization Support
- Bid-to-Win Ratio
- AR Aging on Managed Accounts
- Cross-Sell Revenue Contribution
Work Environment
- Combination of office, field visits, client facilities, and job sites.
- Travel required within assigned territory.
- Availability during turnarounds or critical projects as needed.
Equal Employment Opportunity (EEO) Statement
Vecta Environmental Services, LLC is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees. Vecta provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.