What are the responsibilities and job description for the Field Service Technician position at Vecoplan LLC?
Field Service Technician
Company: Vecoplan, LLC Location: Field-Based / Remote (U.S., travel required) Reports To: Service Manager
Position Summary
The Field Service Technician is responsible for installing, maintaining, troubleshooting, and repairing Vecoplan industrial equipment at customer sites. This role serves as a critical technical resource and customer representative, ensuring equipment operates safely, efficiently, and reliably while delivering a high-quality customer experience.
Key Responsibilities
Installation & Commissioning
- Perform mechanical and electrical installation of Vecoplan machines and systems at customer facilities.
- Commission new equipment, verify proper operation, and conduct acceptance testing.
- Ensure installations meet Vecoplan standards, safety requirements, and customer specifications.
Troubleshooting & Repair
- Diagnose mechanical, electrical, hydraulic, and control system issues.
- Perform corrective maintenance and emergency repairs to minimize customer downtime.
- Interpret electrical schematics, mechanical drawings, PLC logic, and technical manuals.
Preventive Maintenance & Inspections
- Conduct preventive maintenance services and equipment inspections.
- Identify wear parts, recommend parts replacements, and advise customers on maintenance best practices.
- Document findings and provide clear service reports.
Customer Support & Communication
- Serve as the on-site technical expert and primary point of contact during service visits.
- Communicate clearly and professionally with customers regarding equipment status, findings, and recommendations.
- Provide operator and maintenance training when required.
Documentation & Reporting
- Accurately complete service reports, time records, and expense documentation.
- Document service activities in ERP or service management systems.
- Provide feedback to engineering, service management, and parts teams to support product and service improvements.
Safety & Compliance
- Follow all company, customer, and regulatory safety policies.
- Maintain a clean and safe work environment at customer sites.
- Represent Vecoplan professionally at all times.
Travel & Support
- Travel extensively to customer sites within assigned territory and occasionally nationwide.
- Support emergency service calls as needed, including extended hours and weekends.
- Assist with trade shows, customer demonstrations, or special projects when required.
Qualifications
Required
- High school diploma or equivalent; technical or vocational training preferred.
- 3 years of experience servicing industrial machinery or heavy equipment.
- Strong mechanical and electrical troubleshooting skills.
- Ability to read and interpret schematics, drawings, and technical documentation.
- Valid driver’s license and willingness to travel extensively.
- Strong customer-service mindset and communication skills.
Preferred
- Experience with shredders, grinders, material handling, or recycling equipment.
- PLC experience (Siemens, Allen-Bradley, or similar).
- Experience working in manufacturing, recycling, or industrial processing environments.
- Familiarity with ERP systems and service documentation tools.
Key Competencies
- Problem-solving and analytical thinking
- Self-directed and organized
- Strong time management skills
- Adaptability in dynamic, field-based environments
- Team collaboration and accountability
Physical Requirements
- Ability to lift up to 50 lbs.
- Ability to work in industrial environments, including climbing ladders, working at heights, and confined spaces.
- Ability to stand, kneel, bend, and work with tools for extended periods.
Travel Requirements
- Travel up to 70% or more, including overnight stays.
- Flexibility to support urgent service calls.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Fuel card
- Health insurance
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Work Location: Hybrid remote in Greensboro, NC 27409