What are the responsibilities and job description for the Community Manager position at Vecino Group?
We are seeking a detail-oriented and organized Community Manager to join our team. The Community Manager plays a critical leadership role in the successful operation of an affordable housing community. This position oversees all day-to-day site operations, compliance with LIHTC and regulatory requirements, resident relations, property performance, and team management. The Community Manager ensures the community is safe, well-maintained, financially healthy, and aligned with the organization’s mission of providing high-quality, dignified housing to residents.
Ensure the property is well-maintained, clean, and safe at all times.
Conduct regular site walks, unit inspections, and curb-appeal assessments.
Oversee work orders, maintenance priorities, and vendor scheduling; ensure timely completion and resident follow-up.
Implement, monitor, and enforce all property policies, procedures, and SOPs.
Maintain high occupancy levels and minimal vacancy loss through strategic leasing practices.
Manage unit turns in coordination with maintenance to meet timing and quality standards.
Track and manage renewal processes, notices, and retention strategies.
Ensure timely and accurate completion of annual recertifications, interim recertifications, and file audits.
Work closely with compliance teams to correct deficiencies promptly.
Keep resident files organized, complete, and audit-ready at all times.
Participate in agency inspections and MORs; address findings swiftly.
Address resident concerns, conflicts, or complaints with professionalism and empathy.
Support initiatives that build community safety, engagement, and satisfaction.
Partner with service providers or community organizations when applicable (e.g., supportive housing, case management).
Uphold a resident-centered approach rooted in dignity and customer service.
Issue notices, payment plans, and if necessary, eviction proceedings in compliance with regulations.
Assist with budget monitoring, financial reporting, and operational forecasting.
Approve or recommend vendor invoices and proposals.
Provide clear expectations, coaching, training, and performance feedback.
Coordinate staff schedules, coverage, and during emergencies ensure proper response.
Promote a culture of accountability, mission, and continuous improvement.
Document incidents, resident interactions, and property issues thoroughly and accurately.
Coordinate with security teams, law enforcement, or partner agencies as needed.
Ensure compliance with OSHA, fair housing laws, and company risk-management protocols.
Qualifications:Required:
2–3 years of experience in affordable housing, LIHTC, property management, or related field.
Working knowledge of LIHTC compliance, resident file requirements, and state housing agency guidelines.
Strong interpersonal skills with the ability to handle difficult situations professionally.
Excellent organizational, written, and verbal communication skills.
Ability to prioritize, multitask, and problem-solve in a fast-paced environment.
Proficiency in property management software (e.g., Yardi, RealPage, Rent Café).
Understanding of Fair Housing, ADA, and industry regulations.
Preferred
Certified Professional of Occupancy (CPO), TCS, HCCP, or similar LIHTC certification.
Experience in supportive housing or working with vulnerable populations.
Supervisory or team leadership experience.
Competencies & Attributes
Bilingual skills (Spanish, ASL, or other languages).
Mission-driven mindset and passion for affordable housing.
Calm under pressure; able to navigate conflict with dignity and clarity.
Strong follow-through and sense of accountability.
Proactive thinker who can anticipate needs rather than react to them.
Empathy balanced with strong policy adherence.
Solutions-oriented, organized, and capable of leading through complexity.
High level of integrity and professionalism.
Working Conditions
Full-time, on-site role.
May require occasional evening/weekend availability for emergencies or resident needs.
Ability to lift up to 25 pounds, conduct property walks, climb stairs, and inspect units regularly.
Join our team and make a difference!
The Vecino Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
- Key ResponsibilitiesProperty Operations & Oversight
Ensure the property is well-maintained, clean, and safe at all times.
Conduct regular site walks, unit inspections, and curb-appeal assessments.
Oversee work orders, maintenance priorities, and vendor scheduling; ensure timely completion and resident follow-up.
Implement, monitor, and enforce all property policies, procedures, and SOPs.
- Leasing & Occupancy Management
Maintain high occupancy levels and minimal vacancy loss through strategic leasing practices.
Manage unit turns in coordination with maintenance to meet timing and quality standards.
Track and manage renewal processes, notices, and retention strategies.
- LIHTC Compliance & Regulatory Requirements
Ensure timely and accurate completion of annual recertifications, interim recertifications, and file audits.
Work closely with compliance teams to correct deficiencies promptly.
Keep resident files organized, complete, and audit-ready at all times.
Participate in agency inspections and MORs; address findings swiftly.
- Resident Relations & Community Engagement
Address resident concerns, conflicts, or complaints with professionalism and empathy.
Support initiatives that build community safety, engagement, and satisfaction.
Partner with service providers or community organizations when applicable (e.g., supportive housing, case management).
Uphold a resident-centered approach rooted in dignity and customer service.
- Financial Management
Issue notices, payment plans, and if necessary, eviction proceedings in compliance with regulations.
Assist with budget monitoring, financial reporting, and operational forecasting.
Approve or recommend vendor invoices and proposals.
- Team Leadership & Development
Provide clear expectations, coaching, training, and performance feedback.
Coordinate staff schedules, coverage, and during emergencies ensure proper response.
Promote a culture of accountability, mission, and continuous improvement.
- Safety, Risk Management, & Crisis Response
Document incidents, resident interactions, and property issues thoroughly and accurately.
Coordinate with security teams, law enforcement, or partner agencies as needed.
Ensure compliance with OSHA, fair housing laws, and company risk-management protocols.
Qualifications:Required:
2–3 years of experience in affordable housing, LIHTC, property management, or related field.
Working knowledge of LIHTC compliance, resident file requirements, and state housing agency guidelines.
Strong interpersonal skills with the ability to handle difficult situations professionally.
Excellent organizational, written, and verbal communication skills.
Ability to prioritize, multitask, and problem-solve in a fast-paced environment.
Proficiency in property management software (e.g., Yardi, RealPage, Rent Café).
Understanding of Fair Housing, ADA, and industry regulations.
Preferred
Certified Professional of Occupancy (CPO), TCS, HCCP, or similar LIHTC certification.
Experience in supportive housing or working with vulnerable populations.
Supervisory or team leadership experience.
Competencies & Attributes
Bilingual skills (Spanish, ASL, or other languages).
Mission-driven mindset and passion for affordable housing.
Calm under pressure; able to navigate conflict with dignity and clarity.
Strong follow-through and sense of accountability.
Proactive thinker who can anticipate needs rather than react to them.
Empathy balanced with strong policy adherence.
Solutions-oriented, organized, and capable of leading through complexity.
High level of integrity and professionalism.
Working Conditions
Full-time, on-site role.
May require occasional evening/weekend availability for emergencies or resident needs.
Ability to lift up to 25 pounds, conduct property walks, climb stairs, and inspect units regularly.
Join our team and make a difference!
The Vecino Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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