What are the responsibilities and job description for the Bilingual Call Center Agent position at VDart Digital?
🚨 Hiring: Bilingual Call Center Agent (Remote) 🚨
📍 Location: Albuquerque, NM & surrounding areas (New Mexico residents only)
🗣 Languages Required: (English & Spanish) OR ( English or Spanish)
💻 100% Remote Opportunity | Equipment Provided
We are seeking experienced Bilingual Contact Call Center Agents to provide customer support via phone, chat, and email while assisting citizens with benefit-related inquiries and services.
Key Responsibilities:
✔ Handle inbound & outbound customer communications
✔ Assist with EBT, benefit payments, eligibility questions, and application guidance
✔ Document customer interactions accurately
✔ Support recertifications, Medicaid card issuance, and insurance updates
✔ Research customer inquiries using multiple systems
Required Qualifications:
✅ High School Diploma / GED
✅ 2 years Customer Service experience
✅ 2 years Call Center experience
✅ Fluent in English & Spanish
✅ Strong computer/data entry skills
✅ Must pass Berlitz Bilingual Test (7 )
Preferred:
✔ Reliable internet connection
✔ Quiet remote workspace
✔ Strong communication skills
🛠 Tools: Microsoft Office, call handling platforms, internal knowledge bases