What are the responsibilities and job description for the Patient Business Services Manager II position at VCU Health?
The Patient Business Services Manager manages the day-to-day ambulatory operations at a high volume patient care area or multiple patient care areas. This role's responsibilities include pre-registrations/verifications, registrations, reservations, financial counseling, and/or collection of third party and private receivables.
Licensure, Certification, or Registration Requirements for Hire: N/A
Licensure, Certification, or Registration Requirements for continued employment: CPR
Experience REQUIRED
Five to seven years hospital/ healthcare business office or financial management experience.
One year supervisory experience.
Leadership experience in clinic operations.
Experience PREFERRED
Knowledge of business office, patient billing, or collection/ reimbursement procedures in a healthcare setting.
Proficient in MS Office with emphasis in Excel, 10-key and math.
Education/training REQUIRED
Bachelor’s degree in Business Administration, Finance, Healthcare Administration, Nursing or related field. A combination of education and experience may be considered in lieu of a degree.
Education/training PREFERRED
Master’s degree in Business Administration, Finance, Healthcare Administration, Nursing or related field.
Nursing or other clinical training a plus.
Independent Action(s) Required
Assists Sr. Management in planning, directing and overall operations of assigned patient care area(s)
Maintains optimal communication and collaboration between clinic staff, physicians, administration and external customers to ensure service delivery that exceeds the needs and expectations of patients towards service excellence
Supervisory Responsibilities (if Applicable)
Direct supervision of all administrative support staff covering areas of responsibility.
Additional Position Requirements
Some extended and weekend hours maybe required
Age Specific groups served: All
Physical Requirements (includes Use Of Assistance Devices As Appropriate)
Activities: Prolonged sitting
Mental/Sensory: Strong recall, Reasoning, Problem solving, Speak clearly, Write legibly, Reading, Logical thinking
Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change
Days
EEO Employer/Disabled/Protected Veteran
Licensure, Certification, or Registration Requirements for Hire: N/A
Licensure, Certification, or Registration Requirements for continued employment: CPR
Experience REQUIRED
Five to seven years hospital/ healthcare business office or financial management experience.
One year supervisory experience.
Leadership experience in clinic operations.
Experience PREFERRED
Knowledge of business office, patient billing, or collection/ reimbursement procedures in a healthcare setting.
Proficient in MS Office with emphasis in Excel, 10-key and math.
Education/training REQUIRED
Bachelor’s degree in Business Administration, Finance, Healthcare Administration, Nursing or related field. A combination of education and experience may be considered in lieu of a degree.
Education/training PREFERRED
Master’s degree in Business Administration, Finance, Healthcare Administration, Nursing or related field.
Nursing or other clinical training a plus.
Independent Action(s) Required
Assists Sr. Management in planning, directing and overall operations of assigned patient care area(s)
Maintains optimal communication and collaboration between clinic staff, physicians, administration and external customers to ensure service delivery that exceeds the needs and expectations of patients towards service excellence
Supervisory Responsibilities (if Applicable)
Direct supervision of all administrative support staff covering areas of responsibility.
Additional Position Requirements
Some extended and weekend hours maybe required
Age Specific groups served: All
Physical Requirements (includes Use Of Assistance Devices As Appropriate)
Activities: Prolonged sitting
Mental/Sensory: Strong recall, Reasoning, Problem solving, Speak clearly, Write legibly, Reading, Logical thinking
Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change
Days
EEO Employer/Disabled/Protected Veteran