Claims Assistant

Claims Assistant promotes workers’ compensation incidents to claims, notify the VWCC of new claims via electronic FROI and follow-up with claimant’s regarding timely reporting. Field all office mail and send to the appropriate claim examiners. Process legal and medical documents, attaching them to the appropriate claim files. Deal with the general public in a professional manner by answering calls, and communicating electronically and in-person.

Licensure, Certification, or Registration Requirements for Hire: N/A Licensure, Certification, or Registration Requirements for continued employment: N/A Experience REQUIRED: Previous clerical experience Experience with personal computers and Windows functionality Experience PREFERRED Experience working within an insurance office that handles workers’ compensation Experience in the medical field and/or with insurance claims filing procedures Education/training REQUIRED: College education or equivalent Education/training PREFERRED: Bachelor in Business or equivalent Independent action(s) required: Promotes incidents to claims Scans/attaches documents to claims Sorts/distributes mail Answers/transfers calls Maintains OSHA compliance by updating files as necessary Identifies processes for improvement Supervisory responsibilities (if applicable): N/A Additional position requirements: N/A Age Specific groups served: N/A Physical Requirements (includes use of assistance devices as appropriate): Physical: Lifting 20 50 lbs. Activities: Prolonged standing, Prolonged sitting, Frequent bending, Walking (distance), Climbing (steps, ladder, other), Reaching (overhead, extensive, repetitive), Repetitive motion Mental / Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking Emotional: Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.