Client Care Manager, Calgary Animal Referral & Emergency Centre

Client Care, Team Lead Location: Calgary, AB Employment Type: Contract - 6 months (possibility for extension) The Calgary Animal Referral and Emergency (C.A.R.E.) Centre, is currently recruiting for a full-time Team Lead for the Client Care team. The Client Care Supervisor will also work closely with the hospitals leadership team to promote a positive hospital image and continuously work towards betterment of the hospital. Excellent verbal and written communication skills are essential, as is the ability to work efficiently on your own and with the team. Additional duties and responsibilities include; Training and orientation for new team members, Creating an equitable schedule for the team Coordinating vacation coverage Cross training within the hospital departments, Assist in performance management Involvement in patient treatments as necessary to support the ER team and overall hospital support. Our Hospital The C.A.R.E. Centre is a fully functioning referral hospital, with board certified specialists in a wide range of referral services including: internal medicine, critical care, surgery, radiology, oncology, ophthalmology, neurology, cardiology, dermatology, emergency and dentistry/oral surgery. The C.A.R.E Centre is committed to supporting pet owners and the veterinary community by providing the highest level of animal emergency and referral care. The successful candidate will support and direct the Client Care team in a professional and kind manner while recognizing the responsibilities involved in responding to client and co-worker questions. What We Can Offer You! A caring culture of Wellness and Appreciation! Medical Library; 2000 journals, 600 textbooks, research, and more at your fingertips! Competitive wages Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process for full time employees) Annual uniform allowance Exceptional career development: there is room to grow here! Referral Bonus Rewards Opportunities to give back to your community through VCA initiatives Generous personal pet care discounts Extra perks like shopping discounts and cool wellness apps! Our Story VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy. In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work. Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.