What are the responsibilities and job description for the Customer Service Representative position at VCA Westbury Animal Hospital and Pet Care Center?
Summary
We are seeking a Customer Service Representative to join our team at VCA Westbury Animal Hospital and Pet Care Center. In this role, you will be the first point of contact for pet owners, providing exceptional service and support while ensuring a positive experience for our clients and their pets.
Responsibilities
- Respond to client inquiries via phone and email with professionalism and courtesy.
- Assist clients in scheduling appointments and managing their pet's healthcare needs.
- Provide information about services offered at VCA Westbury Animal Hospital and Pet Care Center.
- Maintain accurate records of client interactions and data entry tasks.
- Handle customer complaints with empathy and resolve issues effectively.
- Collaborate with veterinary staff to ensure seamless communication between clients and medical teams.
- Checking clients in and out.
- Helping with client education as needed
Requirements
- Proven experience in customer service or client-facing roles.
- Excellent verbal communication skills, including phone etiquette.
- Ability to work in a fast-paced environment while maintaining attention to detail.
If you are passionate about animal care and providing outstanding customer service, we invite you to apply today and become part of our dedicated team at VCA Westbury Animal Hospital and Pet Care Center!
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $15 - $17