What are the responsibilities and job description for the Veterinary Client Service Representative position at VCA Animal Hospitals?
Join the VCA Preston Park Team!
Are you looking to be part of a hospital team where you have the support and resources to advance your career? If so, we would love to connect with you! We are located in North Dallas and are seeking a Client Service Representative to join our 6-doctor AAHA practice!
Our hospital has been serving the clients of North Dallas and Plano since 1983. We are a customer-centered practice, which makes this job demanding but rewarding. We are looking for friendly, outgoing, compassionate, professional, career-minded individuals who are organized, detail-oriented, and dependable.
At VCA Preston Park, we have a unique hospital culture that values each person’s skills and personality. There’s something special about you, and we are excited to learn more!
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports, and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that our facility is neat and clean at all times—both inside and outside.
We are seeking individuals who are punctual and driven.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com