What are the responsibilities and job description for the Experienced Veterinary Client Service Representative (Westlake Village, CA) position at VCA Animal Hospitals?
VCA Westlake Village Animal Hospital in Westlake Village, CA is seeking an
extraordinary Veterinary Client Service Representative (CSR) to join our team full-time.
Pay Range (based on experience): $20.50 - $22.00/hour
Position Overview:
As a CSR, you’ll be the first point of contact for clients - whether on the phone, at the front desk, or online. Your role is critical in ensuring a smooth experience for both clients and patients, from check-in to check-out, while supporting our veterinary team with scheduling, communication, and medical record maintenance.
Check out our website to learn more about us: https://vcahospitals.com/westlake-village
You can also find us on Facebook and Instagram (@vcawvah)
What You’ll Do:
Greet clients warmly and compassionately in person and over the phone
Schedule appointments and manage the calendar efficiently
Process payments, invoices, and estimates
Maintain accurate and organized medical records
Coordinate patient flow and assist with client education
Handle emotionally sensitive situations with empathy and professionalism
What We’re Looking For:
2 years of experience as a veterinary receptionist or CSR (preferred)
Knowledge of veterinary terminology and common procedures
Strong communication and multitasking skills
A calm, compassionate demeanor and team-focused attitude
Preferred Skills:
Team Player
Experience handling client conflict or end-of-life support
Understanding of basic veterinary treatments or medications
At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation for full-time associates. All associates will receive sick days benefits, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
Salary : $21 - $22