What are the responsibilities and job description for the Client Service Representative position at VCA Animal Hospitals?
Location: 2822 OH-100, Tiffin, OH 44883
VCA Dog and Cat Hospital of Tiffin is seeking a Veterinary Client Service Representative to join our exceptional team!
Schedule: Full-time opportunity.
About Us
VCA Dog and Cat Hospital of Tiffin is a full-service, state-of-the-art veterinary facility, proudly offering advanced care in orthopedic and complex soft tissue surgery, as well as internal medicine, dermatology, and reproductive services.
We’re known for our warm, welcoming environment and our commitment to compassionate, high-quality care—for both our patients and our team.
As a CSR, you will be the first point of contact for clients and their pets, ensuring a welcoming and positive experience. Your role is essential in supporting our veterinary team by managing appointments, client communication, and administrative tasks.
Key Responsibilities:
Provide exceptional customer service in person, over the phone, and via email.
Schedule appointments, manage patient check-ins/check-outs, and process payments.
Educate clients on hospital services, wellness plans, and pet care.
Maintain accurate patient records and handle administrative tasks efficiently.
Assist in handling client concerns with professionalism and empathy.
Work collaboratively with veterinary teams to ensure smooth hospital operations.
Qualifications & Skills:
Previous experience in a customer service or veterinary setting.
Strong communication and interpersonal skills.
Proficiency with computer systems and scheduling software.
Passion for animals and a commitment to client education.
Benefits of joining the VCA Team!
• Access to the people and financial resources of a large veterinary community
• Leadership opportunities
• Career development programs
• Opportunities to give back through strong Shelter partnerships and VCA Charities
• Free mental wellness subscriptions
• Referral bonuses
• Competitive wage
• Medical, dental & vision insurance
• Life, long and short term disability insurance included
• Paid parental leave
• Paid vacation and sick time
• 401(k) with corporate match
Join Our Team!
If you have a passion for customer service and animal care, we would love to hear from you!
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com