What are the responsibilities and job description for the Client Service representative position at VCA Animal Hospitals?
We’re looking for an experienced Client Service Representative to join our team! If you’re a "service extraordinaire" who is personable, professional, and loves making a difference for pets and their people, we’d love to meet you.
The Vibe
As the face of our hospital, you set the tone for every visit. You’re the "pivot" of our daily operations—the person who keeps things moving smoothly while making sure every pet owner feels heard, supported, and confident in the care we provide.
What You’ll Be Doing
The Warm Welcome: Greeting visitors, answering phones, and getting pets and their owners settled into exam rooms.
The Logistics: Managing the schedule, confirming appointments, and making follow-up calls to see how our patients are doing.
The Expert Advice: Helping clients with the basics—like heartworm prevention, flea/tick control, and housebreaking—and walking them through our products and services.
The Business Side: Explaining fees clearly, processing payments, and keeping medical records and charts organized.
The Space: Helping keep the hospital (inside and out) clean, welcoming, and "accident-free" for everyone.
What We’re Looking For
A People Person: You’re great at building trust and staying calm, even when things get busy.
A Pro: You take pride in being highly professional and providing top-tier service.
A Team Player: You’re happy to jump in wherever you’re needed to keep the clinic running like clockwork.
The Perks
Competitive pay.
Medical, dental, and vision coverage.
Paid vacation (for our full-time crew).
401(k) and awesome discounts on care for your own pets!
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com