What are the responsibilities and job description for the Client Service Representative position at VCA Animal Hospitals?
We are seeking an experienced Part-Time Client Service Representative to join our team.
At VCA Animal Hospitals, we take our mission statement—your pet's health is our top priority and excellent service is our goal—very seriously. With every opportunity, we aim to exceed each pet owner's expectations.
We're looking for a personable, dependable, and highly professional service extraordinaire to join us in delivering exceptional care to our clients and their pets. This is a part-time position, and availability to work every other Saturday is required.
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each client's trust and confidence in our team. The CSR is the hub around which the hospital operates and is responsible for:
- Providing exceptional customer service by greeting clients, answering phones, and escorting clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Making follow-up calls and reaching out to prospective clients.
- Presenting and explaining fees, processing payments, and maintaining accurate financial records.
- Recommending and processing products, services, and prescription requests.
- Educating clients on general pet care and preventive health topics, such as heartworm prevention, flea and tick control, and basic husbandry.
- Managing medical records, charts, reports, and correspondence.
- Assisting with general hospital cleanliness and maintenance, including the removal of animal waste, to ensure a safe and welcoming environment for our patients, clients, and team members.
We offer competitive compensation along with great benefits for eligible employees, including generous personal pet care discounts, opportunities for professional growth, and access to VCA's extensive network of hospitals and learning resources.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com