What are the responsibilities and job description for the Client Service Representative position at VCA Animal Hospitals?
VCA Povar Animal Hospital is seeking a full-time Client Service Representative to join our 4 doctor, AAHA accredited, Fear-Free certified general practice in East Providence, Rhode Island. We work hard to deliver exceptional client and patient care, and are eager to welcome a like-minded professional to the team. We have a unique culture in our hospital that values each person’s individual skill and personality, and we truly support your desire to grow within the industry.
Why Join the VCA Povar Family?
We are passionate about supporting our client services team and developing your leadership skills. At VCA Animal Hospitals, we're committed to equity, inclusion, and diversity and strive to be a place where a talented mix of people want to come, stay, and do their best work. We support a work environment where you can focus on your career, happiness, and the clients and patients you serve.
Some of the benefits we offer:
Access to the people and financial resources of a large veterinary community
Growth & leadership opportunities
Career development programs
Medical, dental & vision insurance
Generous hospital discounts and product discounts
Employer-paid life, long- and short-term disability insurance
Paid vacation and sick time
Paid parental leave
401(k)
Free mental health resources and wellness subscriptions (Headspace)
Referral bonuses
Competitive wage
Opportunities to give back through strong Shelter partnerships and VCA Charities
Full-time and Part-time positions available
Why We Want You
As a member of the VCA team, you will help create and maintain a positive, low-stress atmosphere for our clients and patients. Your mission will be to win the confidence of every pet parent—by delivering an outstanding client experience—so we can provide exceptional care to every patient. Our Client Service Representatives set the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. Our CSRs are responsible for:
Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
Veterinary hospital experience is highly preferred. Pay is commensurate with experience. We are excited to meet you!
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com