What are the responsibilities and job description for the Client Service Representative- VCA University Animal Hospital position at VCA Animal Hospitals?
VCA University Animal Hospital is a complete small animal veterinary facility and a full-service boarding facility. We offer many important specialty services such as laser surgery, dentistry, endoscopy, digital x-ray, ultrasound, and EKG.
JOIN OUR FAMILY!
Watch a brief video about our practice: https://vimeo.com/565732176/ac3465c950
Are you looking to be a part of a hospital team that feels like family, while having the support and resources to push your career forward? If so, we would love to connect with you! VCA University Animal Hospital in Tempe, AZ is seeking a Client Service Representative to join our one-of-a-kind 7 doctor General Practice!
Our hospital has been serving our community for over 50 years. We have built a practice that values learning and growth. We are AHAA accredited and believe in providing the best possible care to our patients. Our tight knit community is a great place to call home. We see a wide range of patients, including some exotics and pocket pets.
At VCA University, you can get the opportunity you have always wanted. We have a unique culture in our hospital that values each person’s individual skill and personality. There’s something special about you and we are excited to learn more! Whether you are experienced in the veterinary field or just looking for the next step in your career our team is ready to partner with you.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com