What are the responsibilities and job description for the IT Infrastructure Manager position at VC5 Consulting?
We are seeking an experienced and highly professional
Remote IT Infrastructure Manager
to serve as the dedicated technical and client-facing lead for a key, high-profile account across the United States. This is a critical, long-term Full-Time Employee position for a global organization, offering exceptional visibility and the opportunity to leverage a strong network background in a business-centric capacity. If you thrive in a highly accountable, customer-facing role and are ready to ensure technical excellence for a top-tier client, we encourage you to apply.
Key Responsibilities
- Serve as the primary escalation point and hands-on contact for all network and client service issues within the assigned region.
- Manage a small team of on-site IT professionals, coordinating high-profile technical projects with executive stakeholders and ensuring service delivery excellence.
- Lead the planning and execution of local network downtimes, ensuring adequate testing, quick recovery, and adherence to global IT standards.
Required Qualifications
- 7 years of related experience with a strong technical background in network infrastructure and IT operations.
- Demonstrated ability to manage and lead technical teams, including network services and client support staff.
- Proven experience supporting IP-based networks, WAN technologies, cloud environments, DHCP, and DNS.
- Strong customer orientation, excellent verbal and written communication skills, and comfort interacting with senior-level executives (Directors, VPs).
- Ability to travel up to 50% to active client sites within the US.
Join a dedicated team and drive the success of a crucial client relationship by ensuring the stability and performance of their mission-critical network infrastructure.
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