What are the responsibilities and job description for the Desktop Support - Tier 2 position at VC5 Consulting?
This role focuses on providing tier two IT support across multiple locations, addressing help desk tickets, and resolving networking, hardware, and software issues. The new hire will collaborate with a growing team to enhance IT operations and will receive on-the-job training during the first week. This opportunity is ideal for those who thrive in fast-paced environments and are eager to contribute to a newly forming team.
Key Responsibilities:
- Provide tier two support for help desk tickets, ensuring timely resolution of networking, hardware, and software issues.
- Collaborate with team members across four locations to enhance IT operations and support processes.
- Utilize imaging tools to build and configure laptops for end-users, ensuring a smooth setup experience.
- Maintain accurate documentation of support activities and ticket resolutions using ticketing systems.
Required Qualifications:
- Demonstrated tier two experience on the help desk, handling complex technical issues.
- Hands-on experience with Active Directory, including user management and troubleshooting.
- Proven experience in networking, with the ability to diagnose and resolve connectivity issues.
- Familiarity with ticketing systems and remote support tools to manage and track support requests.
Join a dynamic team in a fast-paced IT support environment where you can make a significant impact by solving real technical challenges and shaping the future of IT operations.
#11756