Business Development Director – US Healthcare

Business Development Director – US Healthcare

Chicago, IL

Full-Time Permanent

Role Summary

• The Healthcare BPS Development Leader, will drive the service line revenue growth through compelling market positioning, building and nurturing new strategic relationships with key client stakeholders, winning BPS deals in current clients and strategic client acquisition for healthcare-focused Business Process Services.
• This role owns new logo sales, large deal origination, and expansion of existing accounts, with a strong emphasis on payer, provider, PBM organizations.
• The leader will shape go-to-market strategy, position the value propositions, build pipeline, close complex, multi-year BPS engagements across operations functions like Benefit Configuration, Claims Operations, Provider Network Management, Customer Service, Clinical Functions including Care Management, Revenue Cycle, Payment Integrity, and other business functions.

Responsibilities, expectation

• Revenue growth and ownership of end-to-end sales lifecycle – independently identify and build relationships with key business operations stakeholders in client organizations, build qualified pipeline, commercial negotiations and contract closure, build and close $ 10 M to $ 100 M TCV contracts, achieve and exceed revenue targets.
• Market and go to market leadership - Build and accelerate our go-to-market as AI-powered business operations working across strategy, offerings, opportunity creation, and conversion, delivering exceptional value to our clients and growing the business for practice.
• Client Engagement & Executive Relationships - Build trusted relationships with client executives, identify client pain points and position our offerings, solutions matched the client needs, lead executive-level conversations focused on cost reduction, operational resilience, compliance, and member/provider experience.
• Solutioning & Cross-Functional Leadership - Partner with solution build teams and develop capabilities, prototypes, and collateral for the demonstration and execution of the solutions, understand and translate client pain points into commercially viable and contextual solutions for the clients.
• Market Intelligence & Competitive Positioning - Track healthcare industry trends, regulatory changes, and competitor offerings, Shape responses to RFPs/RFIs with clear differentiation vs traditional BPO, captives/GCCs, and digital vendors. Provide feedback to leadership on portfolio gaps and investment priorities.

Qualifications/Competencies:

• Deep sales, business development, leadership with over 15 years’ experience in large Service Providers with deep understanding of US healthcare operations, especially payer, PBM and/or provider processes.
• Experience selling outsourced services, managed services, or BPaaS-style offerings, Proven track record closing large, complex healthcare services deals ($10M TCV).
• Demonstrated ability to leverage technology, data, analytics, AI and Agentic and make operations intelligent, automated, and autonomous. Ability to articulate ROI, cost takeout, member, provider experience, quality improvement, and risk mitigation.
• Strong executive presence and communication skills. Ability to build executive-level presentations and present them to an executive audience. Developed sustained and trusted partnerships with clients,
• Demonstrated ability to bring together best of the company’s capabilities for solutions and offerings delivering to client goals and outcomes passion for building relationships with account, industry, consulting and other teams in the company.
• Delivered outstanding results in a challenging environment, demonstrating accountability with a strong sense of ownership. Strong entrepreneurial mindset and ability to create and build business. Collaborative leader who can influence without authority.