What are the responsibilities and job description for the Front Desk Concierge position at VBA Sepulveda LLC?
At Villa Bel Air, we know the front desk is more than just a reception area—it’s the heartbeat of our community. As a Concierge at our premier luxury residence in Los Angeles, you’ll be the first point of contact for residents and guests, shaping their experience with professionalism, warmth, and attention to detail. If you excel at helping others, staying organized, and creating a welcoming environment, this could be the role for you.
Resident & Guest Experience
Warmly greet residents and visitors, setting a polished and professional tone
Manage visitor logs, announce guests, and handle deliveries with care
Maintain a clean, calm, and inviting lobby environment
Assist with leasing tours and resident functions by presenting a refined front desk presence
Conduct routine lobby checks to ensure lighting, music, and overall atmosphere meet community standards
Safety & Access Management
Monitor security cameras and building activity logs
Oversee vendor and contractor access in compliance with procedures
Address privacy or safety concerns with composure and professionalism
Package & Amenity Coordination
Log, track, and organize packages using digital platforms
Oversee service requests and amenity reservations
Support package room operations and assist with inventory processes
Move-In & Move-Out Support
Prepare elevators and shared spaces for scheduled moves
Notify management of any unscheduled move activity
Communicate clearly to ensure smooth resident transitions
Leasing & Visitor Support
Welcome prospective residents and connect them to the leasing team
Provide brochures or branded materials and record visitor information
Maintain a calm, engaging, and professional demeanor with every interaction
Community Engagement
Share local recommendations and assist with community events
Anticipate resident preferences to deliver personalized service
Foster a sense of connection among residents and staff
Emergency & Service Response
Follow emergency protocols while remaining calm under pressure
Troubleshoot minor service issues and escalate when needed
Follow up with residents to ensure positive outcomes
Team Collaboration
Maintain a neat and professional front desk space
Participate in daily team updates and huddles
Serve as a role model of professionalism and emotional intelligence
Support special requests and projects when assigned
What We’re Looking For
Genuine passion for hospitality and resident satisfaction
1–3 years of experience in hospitality, customer service, or luxury residential settings preferred
Confidence with basic digital tools (CRM, building systems, email, MS Office, etc.) Ability to lift up to 50 lbs and remain on your feet for extended periods
High school diploma or equivalent required
Compensation
$20.00 – $25.00 per hour
Overtime Opportunities
Pay: $20.00 - $25.00 per hour
Expected hours: 28.0 per week
Work Location: In person
Salary : $20 - $25