What are the responsibilities and job description for the Head of Remote Driving Operations position at Vay?
Ever imagined saying, "I helped launch the future of transportation"?
We're rewriting the rules of urban mobility. At Vay, customers tap a button and a car arrives - with no one inside - powered by our world-first Remote Driving technology on real public streets.
We're live in Las Vegas and scaling fast, powered by a strategic investment of up to $410 million from Grab. Our mission is simple: replace private car ownership with a faster, cleaner, door-to-door mobility model. If you want to build something real, visible, and genuinely transformative, you'll feel right at home here.
What's happening at Vay:
The Head of Remote Driving Operations is responsible for overseeing and scaling Vay's centralized Remote Driving Center - the command center that manages all aspects of Remote Driving Operations. This role ensures smooth, safe, and efficient remote operations by leading the team of Remote Drivers, optimizing processes, monitoring performance, and maintaining real-time service reliability.
This role is at the heart of Vay's operations shaping the future of how real-time remote driving is managed at scale. The candidate will have the opportunity to build the control center organization from the ground up, lead high-performing teams, and work cross-functionally with Product, Safety, and Fleet to pioneer a first-of-its-kind mobility service.
The ideal candidate combines strong leadership with operational discipline, is comfortable managing 24/7 mission-critical teams, and thrives in a dynamic environment where precision and safety are paramount.
What you'll be driving
Team Leadership & Development
Background & Experience
💪 A global team of smart, motivated people from 30 countries who love tackling hard problems and turning bold ideas into reality.
🌍 Huge scope for impact in a fast paced environment
💰 ESOP stock options: A stake in Vay's future - not just a salary.
🌴 Unlimited Paid Vacation Days
🎫 401(k) programme
🏥 Health, Dental & Vision Insurance
🚗 All Vay team members receive 30% off their Vay rides
🏋️♂️ Wellness Hub free gym access & wellness app subscriptions
🛍️ Exclusive external discounts
💼 $350 Home office budget
✈️ Relocation financial assistance when relocating to Las Vegas
🎊 Regular team events throughout the year
For more information on Vay's physical demands, working environments and safety requirements, you can review this link. We'll also cover anything specific to this role during the first interview.
We'd love to stay connected for future opportunities, so feel free to include your LinkedIn profile when you apply.
We welcome applications from all backgrounds and experiences. If you're excited about shaping something truly groundbreaking, we'd be happy to hear from you 🚗💨
We're rewriting the rules of urban mobility. At Vay, customers tap a button and a car arrives - with no one inside - powered by our world-first Remote Driving technology on real public streets.
We're live in Las Vegas and scaling fast, powered by a strategic investment of up to $410 million from Grab. Our mission is simple: replace private car ownership with a faster, cleaner, door-to-door mobility model. If you want to build something real, visible, and genuinely transformative, you'll feel right at home here.
What's happening at Vay:
- First to roll out vehicles in both Europe and the USA on public roads without a human being inside & one of only two companies in the States operating a commercial driverless service.
- We've partnered with Kodiak to bring remote-driving technology to autonomous trucks in the Bay Area, showcasing our ability to integrate our system into heavy-duty commercial vehicles and expand the applications of our tech across the US.
- We've completed 10's of thousands of trips so far and are busy multiplying our Las Vegas fleet just to meet demand!
- ...And soon we'll be expanding across the US & Europe 🚀
The Head of Remote Driving Operations is responsible for overseeing and scaling Vay's centralized Remote Driving Center - the command center that manages all aspects of Remote Driving Operations. This role ensures smooth, safe, and efficient remote operations by leading the team of Remote Drivers, optimizing processes, monitoring performance, and maintaining real-time service reliability.
This role is at the heart of Vay's operations shaping the future of how real-time remote driving is managed at scale. The candidate will have the opportunity to build the control center organization from the ground up, lead high-performing teams, and work cross-functionally with Product, Safety, and Fleet to pioneer a first-of-its-kind mobility service.
The ideal candidate combines strong leadership with operational discipline, is comfortable managing 24/7 mission-critical teams, and thrives in a dynamic environment where precision and safety are paramount.
What you'll be driving
Team Leadership & Development
- Lead, coach, and develop a growing team of Remote Drivers and Shift Leads, ensuring consistent operational excellence.
- Define clear performance expectations, training programs, and career paths.
- Foster a culture of safety, accountability, and continuous improvement within the Operations Control Center.
- Own daily performance of remote driving operations, ensuring service-level targets (safety, uptime, quality) are consistently met.
- Manage scheduling, shift coverage, and workload balancing across multiple locations and time zones.
- Oversee real-time monitoring and incident response, coordinating cross-functionally with Fleet, Safety, and Tech Ops teams.
- Continuously evaluate and refine operational workflows to maximize efficiency and minimize downtime.
- Implement process improvements and automation tools to enhance driver experience and reliability.
- Standardize procedures across shifts and markets for consistency and scalability.
- Ensure compliance with all operational safety standards, regulations, and company protocols.
- Partner with Safety and Legal teams to manage incident response and root cause analysis.
- Promote a proactive safety culture through regular training and auditing.
- Work closely with Product and Engineering to improve teleoperation tools and system reliability.
- Partner with Fleet Operations on vehicle availability and readiness.
- Align with Customer Support and Claims to ensure smooth handover of incident reports and service issues.
- Track and analyze operational KPIs
- Provide regular reports and insights to the VP of Operations and leadership.
- Use data to drive decisions, identify trends, and predict operational needs.
Background & Experience
- Operational leadership in high-intensity, 24/7 control center or fleet environments (mobility, aviation, logistics, or remote operations).
- Proven track record managing large or distributed teams such as dispatchers, control center operators, remote drivers, or transport coordinators.
- Experience building and scaling operations in mobility tech, logistics, ride-share, or delivery networks.
- Deep understanding of real-time operations management such as monitoring live systems, responding to incidents, and maintaining service continuity.
- Exposure to automation tools, telemetry systems, and remote monitoring technology is highly desirable.
- Comfortable with data-driven decision making, using metrics such as utilization, uptime, incident rates, and SLA performance to guide team focus.
- Strong people leader, capable of inspiring, coaching, and holding accountable a team of shift leads and remote drivers.
- Hands-on, calm under pressure, and decisive in live operations environments.
- Naturally collaborative: thrives at the intersection of Operations, Safety, Product, and Engineering.
- Obsessed with safety, precision, and reliability, balancing innovation with operational discipline.
- Strategic thinker who can build scalable systems but also loves rolling up their sleeves when needed.
- Excellent communicator, able to align leadership and frontline staff through clarity, empathy, and data.
- Builder mentality: eager to design and refine a new, tech-enabled operational model.
- Enjoys working in fast-paced, high-growth environments with evolving processes.
- Empathetic yet structured: leads with trust but enforces accountability.
- Curious about technology and how human operations can integrate seamlessly with automation.
- Motivated by impact and team development, not just process control.
💪 A global team of smart, motivated people from 30 countries who love tackling hard problems and turning bold ideas into reality.
🌍 Huge scope for impact in a fast paced environment
💰 ESOP stock options: A stake in Vay's future - not just a salary.
🌴 Unlimited Paid Vacation Days
🎫 401(k) programme
🏥 Health, Dental & Vision Insurance
🚗 All Vay team members receive 30% off their Vay rides
🏋️♂️ Wellness Hub free gym access & wellness app subscriptions
🛍️ Exclusive external discounts
💼 $350 Home office budget
✈️ Relocation financial assistance when relocating to Las Vegas
🎊 Regular team events throughout the year
For more information on Vay's physical demands, working environments and safety requirements, you can review this link. We'll also cover anything specific to this role during the first interview.
We'd love to stay connected for future opportunities, so feel free to include your LinkedIn profile when you apply.
We welcome applications from all backgrounds and experiences. If you're excited about shaping something truly groundbreaking, we'd be happy to hear from you 🚗💨