Director of Partner Success - Enterprise

ABOUT VAXCARE

The healthcare system is complex, presenting challenges for everyone—patients, doctors, nurses, office managers, and billers alike. At VaxCare, we aim to streamline this complexity, eliminating unnecessary costs and confusion so that practices can focus on their important work: caring for patients. Our innovative solutions include a vaccine management and LARC

access platform trusted by over 20,000 active providers nationwide. This service is powered by a multidisciplinary team of dedicated professionals who lead with integrity and a relentless drive to exceed expectations, bringing clarity and efficiency to the often-overwhelming world of healthcare.

THE POSITION

The Director of Partner Success, Enterprise is dedicated to establishing oneself as a trustworthy leader, and trusted advisor to significant (top 10) accounts within their geography, who understands their regions business and immunization program

goals. As the Director you will be responsible for leading a multi-disciplined team of Partner Success Managers, daily operations of the team and their partner-base and managing select Health System Relationships to achieve our shared goals. If you consider yourself a dynamic leader, creative problem solver and enjoy engaging partners and impacting public health with a great team of people, this could be a perfect fit for you at an exciting and growing company!

ESSENTIAL RESPONSIBILITIES

· Lead a team of Enterprise Partner Success Managers, enabling them to meet and exceed core metrics.

· Partner with assigned Health System leadership and internal VaxCare stakeholders across business functions to

drive outstanding product adoption and the accomplishment of customer and VaxCare business objectives.

· Meet and exceed Key Performance Metrics that are aligned to the mutual benefit of Health System

customers and VaxCare such as product adoption, volume growth, adherence, partner satisfaction and

partner attrition.

· Collaborate with the customer and internal teams to ensure optimal customer training, aiming to ensure that

the Health System efficiently and consistently achieves the maximum value from the VaxCare technology

platform in the shortest amount of time

· Collaborate with all internal stakeholders to develop, execute, and proactively manage Customer Success Plans

aimed at ensuring each Health System’s agreed upon outcomes and business goals are consistently achieved.

· Act as the Voice of the customer, and voice of the PSM team by acquiring feedback and ensuring that feedback is

internally communicated and acted upon

· Maintain a continuous improvement mindset aimed at driving increased efficiency using supporting tools &

technology · Recommend and gain agreement with partner(s) leadership on the needed actions to optimize their use of VaxCare's program · Provide internal feedback when requested to help develop solutions that advance VaxCare and the Partner Success Management organization. · Manage key projects that enable the success of both VaxCare and it’s partners Earn trusted partnership with select Health System leadership and key stakeholders

REQUIRED EXPERIENCE & QUALIFICATIONS

· Deep Account Management experience with a proven history of establishing healthy, trust-based partner

relationships that yielded high levels of partner satisfaction, retention, expansion, and advocacy.

· Ability to mentor, coach and lead others in the Partner Success Field to the successful achievement of goals.

· Experience working with health systems decision makers (C-Suite and VP Level)

· Experience in delivering client focused solutions based on customer and business needs

· Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of an

organization

· Proven ability to work cross-functionally to communicate partner (customer) feedback and drive actions

based on that feedback

· History of using data to drive and prove results

· Ability to travel up to 50% of the time, including overnight travel

· Excellent leadership and managerial skills

· Scrappiness, grit, integrity - whatever-it-takes to ensure programs to ultimately deliver better outcomes

for partner, patient and VaxCare success in line with company values and policies

· Natural curiosity to understand the "what's", "why's", and "how's" of our business

· Valid driver's license and clean driving record

Note: Team Members in this position will be responsible for implementing and acting in accordance with VaxCare’s information security policies; protecting assets from unauthorized access, disclosure, modification, destruction or interference; executing specific security processes or activities as assigned by the Information Security and/ or Privacy officers; and reporting security events or potential security risks to the organization.