What are the responsibilities and job description for the Zoho Business Systems & Process Improvement Specialist position at VAULT Strategies?
Zoho Business Systems & Process Improvement Specialist
Location: Scottsdale, AZ | Full-Time, In-Office
Salary: $80,000 (3yr) –$95,000 (5 yrs)
Reports to: SVP, Program Operations
Immediate Hire Possible
About the Role
Vault Strategies is seeking an experienced, hands-on Zoho specialist to manage and continuously improve our business systems and workflows.
This is more than a system administration role. We need someone who understands business operations, identifies inefficiencies, and uses Zoho to automate processes, improve accountability, and make our company more efficient.
We're looking for a proactive problem-solver who can independently design, build, and maintain solutions—not someone who simply waits for requests.
Key Responsibilities
- Administer, configure, and optimize our Zoho environment.
- Build and maintain workflows, automations, dashboards, reports, and integrations.
- Partner with department leaders to identify process improvement opportunities.
- Eliminate manual work, streamline operations, and improve cross-department workflows.
- Create and maintain department-level dashboards.
- Monitor internal usage and adoption.
- Produce weekly, monthly, and quarterly reports for executive leadership.
- Troubleshoot system issues, maintain data integrity, and support users.
- Create documentation and train users on systems and processes.
- Maintain an improvement backlog and release enhancements to the company in sprints.
- Recommend and implement improvements as the business grows.
- Measure the effectiveness of implemented solutions.
Required Qualifications
- 3 years of hands-on professional Zoho experience — REQUIRED.
- Experience with Zoho CRM and multiple Zoho applications, preferably Zoho One.
- Experience building workflows, automations, custom modules, and reports.
- Working knowledge of Deluge scripting, Zoho Flow, Creator, and integrations.
- Strong business process analysis and problem-solving skills.
- Ability to independently build and maintain Zoho solutions.
- Excellent communication skills and a proactive, ownership-driven mindset.
Hiring Process
Candidates must have prior professional Zoho experience. Experience with other CRM platforms alone does not qualify.
Finalists will complete a practical Zoho test project before an offer is extended to demonstrate their technical competency and problem-solving abilities.
Immediate hire possible for the right candidate.
Salary : $80,000 - $95,000