What are the responsibilities and job description for the Customer Relations Associate position at Vault Risk Management Services LLC?
Description
Company Overview
At Vault, we are not just insuring assets. We are reducing risks with data-driven technology to Protect What Matters Most to our customers. Our team is driven by a shared commitment to protect customers’ most prized possessions. We look at the bigger picture to provide custom solutions, exceptional service, and risk management to protect their legacy proactively.
The Customer Relations Associate role will be a hybrid schedule working onsite three days a week in our office. Please note: we are currently located in downtown St. Petersburg, FL but are relocating to south Tampa in summer 2026.
Why Choose Vault
Voted Best Places to work in Tampa Bay
An innovative, open-minded environment, built on trust and empowerment
A diverse and inclusive organization where we value each individuals’ strengths and expertise
A team committed to charity and community involvement
Mentorship from the top minds in the industry
A forward-thinking team backed by cutting edge technology
A-Financial Strength rating by AM Best
Comprehensive benefits tailored to your lifestyle
Job Responsibilities include but are not limited to:
Support our external customers via incoming phone calls and email communication
Follow up as needed with agent partners and customers to ensure we are providing a luxury experience
Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner
Identify needs of customers and provide solutions and or alternatives when needed
Maintain established levels of productivity, service and quality standards in a fast-paced environment
Provide feedback and process improvement recommendations to ensure efficiency and exceptional customer experience
Attend trainings and continuing education sessions to define growth opportunity pathways
Preferred qualifications
A Bachelor’s degree or prior insurance experience in a role directly supporting customers
Exceptional customer service skills and ability to work independently and collaboratively with cross-functional teams to continue to cultivate an environment of teamwork and collaboration
Strong time management and attention to detail
Strong written and verbal communication skills, including the ability to communicate effectively through multiple channels
Effective ability to cultivate strong business relationships through a clear focus on internal and external customers
Basic ability to navigate computers and applications (Microsoft Office)
Shifts are addressed on an individual basis for applicable role
Benefits include but are not limited to:
Flexible Spending Accounts & Health Savings Accounts, with company contributions
Company paid comprehensive life & disability insurance plans
24/7 Telehealth Doctor Access, Virtual wellness screenings, Employee Assistance Programs
Company 401k retirement plan with Day 1 eligibility (6% company match, 100% immediate vesting)
23 PTO days/year
11 Paid Holidays……and so much more!
We believe diversity makes us better, and we seek to create a workplace where all feel a sense of belonging.