What are the responsibilities and job description for the Automotive Service Advisor/ Service Writer position at Vaughan Automotive – Space City Toyota?
Space City Toyota-Where professionals go to launch their careers!
Immediate Openings for experienced Service Writers!
Welcome to Space City Toyota, a proud new member of the prestigious Vaughan Automotive Group. Space City Toyota is located in Humble and is proudly serving all of Houston!
Why Vaughan Automotive:
Vaughan Automotive is an award-winning automotive group. Our dedication to staff and community is relentless. We believe in maintaining a work environment where our people are treated with dignity and respect, and their voices are heard. We strive to meet the needs of our guests by providing a world-class experience and supporting our communities.
Vaughan Automotive is different by design and would love to show you why!
Please visit us @ www.goteamva.com
Responsibilities:
- Ensure that customers receive prompt, courteous, and effective service
- Greet customers and assist them with any inquiries they may have
- Perform vehicle walk-around and MPI
- Drive the sale of technicians' time to meet department's sales forecast
- Consult with the customer on applicable service specials.
- Prioritize required services, and be prepared to provide options upon request.
- Document declines for services and ask for follow-up on future service visits
- Establish and maintain a close relationship with the customer
- Keep the customer informed on completion times and service expenses
- Remain involved with the delivery of the customer's vehicle upon completion
- Ensure the customer has a positive dealership experience
- Spend quality time building a relationship with the customer.
JOB REQUIREMENTS:
As a Service Advisor, you will be experienced and aware of the latest customer service practices and be a persistent problem solver.
- Minimum of one year of experience as an automotive service advisor
- Toyota experience preferred but not required
- Must have computer proficiency
- Exemplary customer service
- Proven KPI performance
Please submit your resume for consideration. Salary is commensurate with experience!
Job Type: Full-time
Pay: $60,000.00 - $140,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
- Rotating weekends
Salary : $60,000 - $140,000