Officer, Branch Manager I

Vast Bank is looking to hire an Officer, Branch Manager I!

About Vast Bank

Since February of 1982, we've been a financial institution that has served customers in Northeast Oklahoma and beyond. Our deep roots in the community and commitment to personal service have enabled us to grow alongside our customers, creating conveniences and solutions to fit unique problems and lifestyles. For over 40 years, we've built a legacy on personal service, flexibility, strength, and integrity. Now, with bold leadership and a renewed commitment to customer-centricity, we're aiming higher for the next 40 years. New ideas, strong partnerships, and modern technology will accompany a winning culture to deliver more control and a surprisingly easy banking experience.

We're a company that believes in taking care of the people who make working here possible. In addition to competitive compensation, we offer a leading employee benefit package:

• Comprehensive benefits package & 401(k) match
• Professional development- opportunities for advancement!
• Tuition assistance
• Transit reimbursement
• Paid time off
• & more!

Summary Of Role 

The Banking Center Manager I is responsible for generating, maintaining, and servicing profitable business and retail customer relationships while ensuring effective daily operations of the banking center(s). This includes staff management, customer service, controls, compliance, facilities management, sales and retention.  They will work closely with SVP, Branch Operations Manager, to achieve the bank’s overall strategic plan for sales, service and business development.  

Major Duties and Responsibilities 

• Proactively manage deposit and loan portfolio in an effort to retain and grow deposits and loans  

• Promote a network with internal support areas and develop partnerships with other lines of business such as commercial and treasury. 

• Generate, maintain, and service profitable business and retail customer relationships. 

• Maximize banking center profitability by monitoring income and expenses. 

• Manage staff including recruitment, coaching, disciplinary actions, performance evaluations, and time sheet approvals. 

• Ensure regulatory compliance standards are met. 

• Plan, organize, direct, and control banking center activities and operations, including quality control and audits. 

• Ensure adherence to Vast Bank’s policies and procedures by all staff. 

• Handle customer service requests including new account openings, safe deposit transactions, and loan applications. 

• Ensure timely, friendly, accurate, teller and banker processes. 

• Resolve customer issues in a timely manner. 

• Coordinate sales and operational strategies with the Branch Operations Manager. 

• Communicate important information to staff members promptly. 

• Diagnose and develop action plans to address branch inefficiencies. 

• Maintain a professional atmosphere within the banking center. 

• Maximize customer satisfaction and ensure quality service standards are met by staff through consistent coaching and training. 

• Adhere to meeting routines set by the Branch Operations Manager. 

• Resolve branch exceptions in a timely manner (teller, banker, loan) 

Knowledge & Skills 

Experience 

• 2-3 years of banking experience with a strong background in financial institution operating policies and procedures.  

• A minimum of 1 years of consumer lending authority, including real estate. 

• Excellent leadership and team building skills. 

• Strong analytical and problem-solving skills, with the ability to diagnose and resolve critical situations. 

• Receive and maintain NMLS certification 

Education/Certifications/Licenses 

• Bachelor’s Degree in Business Administration, Finance, Accounting, Economics, or other related fields or equivalent on the job experience (5 years) 

• NMLS 

Interpersonal Skills 

A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance. 

Role Important Behavioral Skills 

• Knowledgeable of banking regulations, controls and procedures. 

• Coordinate, direct and plan work activities for self and others. 

• Strong leadership and team management skills. 

• Excellent communication skills. 

• Flexible and adaptable; able to work in ambiguous situations. 

• Strong time management, organization and prioritization skills 

ADA Requirements 

Physical Requirements 

Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 25 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable, and timely attendance. 

Working Conditions 

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. 

Mental and/or Emotional Requirements 

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.  Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising the highest level of discretion on both internal and external confidential matters. 

EEO StatementIt is the policy of Vast Bank to afford equal opportunity in all phases of employment without regard to an individual’s race, color, creed, religion, gender, national origin, age, disability, marital status, ancestry, sexual orientation, unfavorable military discharge for qualified individuals with disabilities, and for qualified disabled veterans and veterans of the Vietnam era, to the extent required by applicable local, state and federal law.