Host/Hostess - Country Club

Job Description

Job Description

Description : SUMMARY

A Host, or Greeter, is responsible for welcoming customers to a food service environment and ensuring that they are seated and receive attentive service. Their duties include maintaining a waitlist of patrons during busy meal service, passing out menus and accepting phone calls.

HOURS / DAYS

Hours and days fluctuate according to the wants and needs of the members and guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following. Other duties may be assigned.

• The host or hostess job description includes keeping the stand or reception desk clean and organized at all times.
• Your first duty when getting to work is making sure that it is organized and ready for operation.
• Make sure all menus are wiped down, free of spots or stains, and complete.
• Make sure entry doors are clean, free of debris and inviting.
• Check with phone reservationists, or answering machine messages to assure you have all reservations.
• Check with manager to assure there are no large or private parties you do not know about.
• Plan out the seating chart and organize the reservations (planning is everything when running an effective host stand).
• Greets guests, escorts them to their table, pull seat out for the ladies, and present menus and wine lists
• Make sure the server is aware they have been sat.
• Keep in constant contact with the floor manager to make sure you are not putting them in the weeds with walk-ins or late / early reservations.
• Keep an eye out that the dining room, entryway, bathrooms, and menus are kept clean throughout operations.
• Say good-bye to all of the guests. Check to see that everything was wonderful. Not only is the host or hostess the first impression the guest gets when they come to an establishment they are also the last. You should check with every guest and if there was any kind of problem quickly get a manager.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and / or EXPERIENCE

Must have food and beverage knowledge. Excellent communication skills are essential. Must be a team player and customer service oriented.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical activities required on a daily basis will consist of standing and walking for long periods of time. Must be able to lift 30 – 50 pounds. Must be able to work long hours during the season.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment will entail all food and beverage outlets. While performing the duties of this job, the associate occasionally works in outside weather conditions. The noise level in the work environment is usually moderate.

DISCLOSURE STATEMENT

No one Job Description, for any one position, can possibly encompass all responsibilities, which may be requested. The above Job Description defined, is a summary of the major responsibilities of the position. The objective of any position is to effectively provide the services and support for Vasari Country Club.

Requirements :