What are the responsibilities and job description for the IT Support Technician II (W2 ONLY) position at Varstaff?
Varstaff is currently searching for an IT Support Technician II professional!
This is an immediate need. W2 ONLY. US CITIZEN. ONSITE.
Hourly Rate: $32.41/hr
This position is just standard desktop support, customer service mindset, high energy and customer engagement.
Duties:
-Responsible for the setup, configuration, repair, break/fix, moves/add/changes and integration of new and existing computing hardware, software, networking, and other computer-related technologies and peripherals.
-Provide basic network support ensuring desktop and other networked peripherals full connectivity.
-Perform preventative maintenance and setup for a variety of computer related equipment and locations, including audio-visual conferencing systems and conference rooms.
-Responsible for providing outstanding customer-centered quality support and service ensuring the highest levels of customer satisfaction.
-Address/resolve IT incidents/service request and/or escalate to the appropriate upper Tier IT teams when necessary; promptly enter / prioritizes/track/ monitor/ update and follow-up/ close all tickets received via the IT Service Desk tracking system, telephone calls and/or SNC personnel “walk-ups”.
-Support organizational efforts and maintaining policies and procedures in the IT Department
-Assist with the creation and maintenance of local site IT systems documentation.
Skills:
-Customer/solution ownership, an overall drive for excellence.
-Team focused with the capacity for knowledge sharing
-Written and verbal communication skills with end users
-Demonstrate a customer care philosophy that ensures a high level of customer satisfaction
-Ability to understand user and business needs and translate to technical solutions
-Basic knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, and other related peripherals
-Comprehensive troubleshooting skills of industry standard hardware and software products/services
Education:
Associate's Degree in a related field of study with 2 or more years of relevant experience
Higher education may substitute for relevant experience and relevant experience may be considered in lieu of required education.
(reference req #: 36574365)
Salary : $32