What are the responsibilities and job description for the Licensed HVAC Operations & Performance Manager position at Varsity Zone HVAC of Charlotte?
Benefits:
This role will also step into the field when needed to support service calls or installations during high-volume periods, call-outs, or capacity constraints.
Responsibilities
If you require reasonable accommodation to complete a job application, a job interview, or to otherwise participate in the hiring process. This job search function is performed on behalf of Brand, Location #, and Geography Location an independently owned and operated company, and not Franchisor, HorsePower Brands. Franchisor, HorsePower Brands, and its affiliates, including HPB Recruitment LLC, is an independent contractor of Brand, Location #, and Geography Location and does not have any authority to bind, commit, direct, or otherwise control Brand, Location #, and Geography Location. Neither HorsePower Brands and its affiliates, including HPB Recruitment LLC nor Brand, Location #, and Geography Location shall be deemed a joint employer of the other’s employees, and nothing in this Agreement shall be deemed or construed to create a joint venture, partnership, fiduciary or agency relationship between the Parties for any purpose. Brand, Location #, and Geography Location employees shall not be deemed “employees” or “leased” employees of HorsePower Brands for any purpose, in law or equity. Applicant acknowledges, understands, and agrees that Applicant is applying for an employment position of Brand, Location #, and Geography Location and not HorsePower Brands or its affiliates, and that if hired, the Applicant shall be an employee of Brand, Location #, and Geography Location and not HorsePower Brands or its affiliates. Applicant acknowledges, understands, and agrees that any claims, disputes, causes of action, of any kind, in contract or tort, at law or equity, related to the employment of the Applicant by Brand, Location #, and Geography Location, shall be made against Brand, Location #, and Geography Location, and not HorsePower Brands or its affiliates.
- 401(k)
- Competitive salary
- Dental insurance
- Health insurance
This role will also step into the field when needed to support service calls or installations during high-volume periods, call-outs, or capacity constraints.
Responsibilities
- Oversee daily operations of the HVAC service and installation departments, ensuring jobs are completed efficiently, correctly, and on schedule.
- Support the General Manager with lead follow-up, job status tracking, and closing operational gaps.
- Ensure proper job execution, documentation, photos, and closeouts for all service and install work.
- Lead weekly team meetings, ride-alongs, and field check-ins with technicians.
- Enforce and continuously improve standard operating procedures (SOPs).
- Assist with onboarding, training, and mentoring new hires.
- Help develop and implement training curricula for technicians at all levels.
- Ensure quality control, safety compliance, and licensing requirements are met.
- Work closely with dispatch and office staff to optimize scheduling and workflow.
- Support sales efforts by ensuring accurate diagnostics, proper recommendations, and smooth handoffs.
- Maintain a strong customer experience and protect the company’s brand reputation.
- Active HVAC license required (Heating Group 3 – Class I or equivalent)
- Proven experience in residential and/or light commercial HVAC operations
- Strong understanding of HVAC service, diagnostics, and installations
- Leadership experience managing technicians and field operations
- Ability to coach, train, and hold teams accountable
- Strong communication and organizational skills
- Experience with CRM and dispatch software preferred
- Competitive Salary Performance Bonuses
- Company Vehicle, Gas Card, and Company Phone
- Paid Time Off & Major Holidays
- Health & Dental Benefits
- Growth and Advancement Opportunities
- Profit Sharing Equity
If you require reasonable accommodation to complete a job application, a job interview, or to otherwise participate in the hiring process. This job search function is performed on behalf of Brand, Location #, and Geography Location an independently owned and operated company, and not Franchisor, HorsePower Brands. Franchisor, HorsePower Brands, and its affiliates, including HPB Recruitment LLC, is an independent contractor of Brand, Location #, and Geography Location and does not have any authority to bind, commit, direct, or otherwise control Brand, Location #, and Geography Location. Neither HorsePower Brands and its affiliates, including HPB Recruitment LLC nor Brand, Location #, and Geography Location shall be deemed a joint employer of the other’s employees, and nothing in this Agreement shall be deemed or construed to create a joint venture, partnership, fiduciary or agency relationship between the Parties for any purpose. Brand, Location #, and Geography Location employees shall not be deemed “employees” or “leased” employees of HorsePower Brands for any purpose, in law or equity. Applicant acknowledges, understands, and agrees that Applicant is applying for an employment position of Brand, Location #, and Geography Location and not HorsePower Brands or its affiliates, and that if hired, the Applicant shall be an employee of Brand, Location #, and Geography Location and not HorsePower Brands or its affiliates. Applicant acknowledges, understands, and agrees that any claims, disputes, causes of action, of any kind, in contract or tort, at law or equity, related to the employment of the Applicant by Brand, Location #, and Geography Location, shall be made against Brand, Location #, and Geography Location, and not HorsePower Brands or its affiliates.
Salary : $80,000 - $95,000