What are the responsibilities and job description for the ServiceNow Support Analyst position at Varmoda Tech?
About The Role
This role focuses on ensuring the ongoing health, stability, and usability of the ServiceNow instances managed by Varmoda Tech. You'll provide L1/L2 support, handle incidents and requests, monitor performance, and work with the team to maintain high availability in missioncritical environments.
Key Responsibilities
This role focuses on ensuring the ongoing health, stability, and usability of the ServiceNow instances managed by Varmoda Tech. You'll provide L1/L2 support, handle incidents and requests, monitor performance, and work with the team to maintain high availability in missioncritical environments.
Key Responsibilities
- Triage and resolve ServiceNow incidents/requests or escalate appropriately.
- Monitor system performance, logs, and user feedback; identify trends and areas for improvement.
- Participate in change management, release support, and validation of patches/upgrades.
- Maintain knowledge base and documentation; provide enduser support and training as needed.
- Experience in ServiceNow support roles, ITSM ticketing and incident management.
- Basic knowledge of ServiceNow modules, scripting a plus.
- Strong customer service, problemsolving, and communication skills.