Customer Success Manager (Hybrid)

Organization

Variosystems is an internationally established and recognized electronics services partner in the field of development, industrialization, production, and life-cycle management of electronics solutions to leading innovators in Europe, North America, and Asia. With 30 years of experience, Variosystems has established a reputation for operations excellence and the highest customer satisfaction operated by a team of more than 2,500 staff worldwide.

Position Overview

The Customer Success Manager (CSM) is responsible for the daily management of assigned customer programs including order management. Primary areas of focus include customer satisfaction, program profitability, cash flow management, revenue generation, and expansion of existing client base. The CSM is also required to maintain accurate data with the ERP system (SAP) to ensure the effective planning and execution of production orders.

Tasks and Responsibilities

•  Member of Customer Success Team (CST) and primary point of contact to the customer 

•  Maintains timely and accurate customer communication and reporting to customers

•  Processes of all customer orders via ERP (SAP) system from initial quotation to after-sales service and support

•  Collaborates with CST to ensure order fulfillment and achievement of on-time-delivery targets

•  Review of Work Orders and management of customer forecast and deliver schedules 

•  Daily reviews of Clear-to-Build (CTB) reports and resolution of material shortage issues 

•  General sales and administrative support functions

•  Provides Return Merchandise Authorization (RMA) support 

•  Maintains overview of all projects including all delivery schedules

•  Supports Finance with invoice issues and resolution 

•  Maintains and reviews customer owned inventory, slow moving inventory, and customer prepayment reports and develop action plans as required 

•  Other duties as assigned 

Required Knowledge, Skills, and Abilities

•  University/College degree 

•  5 years of experience within inside sales/administration

•  Past work experience within electronics manufacturing and/or production environment 

•  Proficiency with ERP systems and past work experience preferably with SAP 

•  Excellent communication and organizational skills 

•  Problem solving, ability to prioritize tasks; responsive 

•  Customer oriented

Benefits

Group Health Insurance   

Dental   

Vision   

Life Insurance   

LTD & STD   

401k   

Critical Illness   

Flexible Spending Accounts   

Disability   

HRA  

Variosystems LLC is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.