What are the responsibilities and job description for the Customer Success Manager position at Variosystems Inc?
About Variosystems
Variosystems is a global electronics manufacturing solutions provider dedicated to delivering high‑quality, customer‑centric products across a wide range of industries including medical, industrial, aerospace, and communications. With locations across North America, Europe, and Asia, we partner closely with our customers to bring innovative electronics solutions to life. Our North America headquarters in Southlake, Texas serves a critical role in supporting regional customers and coordinating with global operations.
Position Overview
CSM is responsible for the day-to-day customer management including the responsibility for the order management focusing on customer satisfaction, profitability, cash flow, revenues including expanding business with existing customers. They are responsible for ensuring that the SAP system displays accurate and realistic data to ensure the effective planning and execution of production orders
Key Responsibilities
- Primary point of contact to the customer, addressing their inquiries, concerns, and providing solutions to their issues; building strong, long-term relationships by understanding customer needs and goals.
- Keep the customer up-to-date and accurately informed with standardized documents such as SAP documents, meeting minutes, timetables, etc.
- Processing of all customer orders via SAP and Ticketing System across the entire value chain from quotation to after-sales service. Proactively identify deviations and develop efficient solutions in collaboration with TPM, CB, and Planning to ensure order fulfillment and achieve high delivery performance.
- Financial performance of the customer accounts (Revenue, CM1, CM2, NWC days, NPS), forecast and tracking, cash management
- Develop and execute customer success plans that outline specific goals, milestones, and strategies to achieve success. Work closely with customers to align their objectives with the capabilities of the company's offerings.
- Other duties as assigned
Qualifications
- Thorough knowledge of all aspects regarding the production of electronic, precision mechanical and electromechanical assemblies and subassemblies
- Commercial skills, CRM, tools knowledge, communication, customercentricity, problem-solving, good ability to prioritize tasks, high-level of resilience5 years of experience in project management/electronics environment
- ERP (SAP) experience
- Excellent communication and organizational skills
- Customer Oriented
Benefits
Group Health Insurance
Dental
Vision
Life Insurance
Pet Insurance
LTD & STD
401k
Critical Illness Flexible Spending Accounts
Disability
Variosystems LLC is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.