Field Service Representative

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CURRENT VAREX IMAGING EMPLOYEES: Please apply by logging into your internal Workday Account.

SPECIFIC FUNCTIONS

• Provide phone support/remote assistance to customers and to Field Service Representatives as required to achieve resolution of service need in a timely manner.
• Order spare parts for assigned customers including replenishing spare parts kits for warranty and contract customers, to ensure they can operate their Varex equipment according to technical and safety guidelines with the highest level of satisfaction.
• Input detailed records of service visits into company information systems, including technical problems, actions taken and parts employed to correct these problems, to ensure accurate updated customer maintenance information is available to other Varex parties.
• Maintain up-to-date technical documentation, in order to permanently keep informed regarding all operating characteristics, design factors, technical performance and developments of Varex products.
• Maintain a high degree of professional knowledge and safety consciousness according to Varex guidelines in order to perform activities under the safest working conditions.
• Assist in the development of new servicing techniques and the writing of service documentation.
• Report by means of FSR's, time sheets, expense reports, etc. regularly to ensure accurate company statistical data on customer-oriented activities is available.

Minimum Required Skills and Knowledge

• Knowledge of and sound professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout and calibration of electronic equipment.
• Knowledge of and sound professional technical experience with micro-computers/PC based systems
• Customer focused attitude
• Articulate and skilled in interpersonal communication
• Fluency in the local language and in English, both written and spoken

Other Desired Skills and Knowledge

• Sound computer usage and debugging skills
• Ability to identify and repair complex software and network problems.
• Highly proficient at diagnosing and solving complex mechanical problems, including simple vacuum leaks.
• Identify and resolve imaging system defects.

• Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint.
• Experience with SAP or equivalent ERP product and productivity software desired.

Education and Experience

• Associates Degree or equivalent
• 3 years of related experience

Ability to Travel

• Frequent travel is required

Employee must be able to meet the following requirements with or without an accommodation.

• Light to Heavywork that will Constantly 67-100 require employee to lift/move up to 15 lbs. and occasionally 1-33% up to 60 lbs.
• Lifting, carrying, pushing, pulling, or moving heavy equipment and/or suppliesoccasionally 1-33%.
• Reaching above and below the shoulder Constantly 67-100%.
• Above-average agility and dexterity with the ability to hold, grasp and manipulate small parts and use hand and power tools Constantly 67-100%.
• Wear personal protective equipment (PPE) and handle physical exertion, such as long periods of standing, walking, bending, crouching, stretching, reaching, repetitive motion, or similar activities.
• Work environments includes: exposure to chemical particles, electrical current, proximity to moving mechanical parts, repetitive hand motion, working from heights, cold environment, hot environment, uneven surface.
• Travel to US and Canada sites
• Valid driver's license and passport

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Benefits and Perks

Varex Imaging provides competitive pay and benefits to support the financial, physical, and emotional well-being of the people who make our company successful.

• Medical Insurance
• Dental/Vision
• 10 Paid Holidays
• PTO
• Employee Stock Purchase Plan
• 401K match
• Paid Parental Leave
• Short & Long-Term Disability and Life Insurance
• Competitive Pay
• Flexible Schedules
• Friendly Work Environment
• Tuition Reimbursement
• Employee Referral Program
• Career Advancement Opportunities
• Employee Discounts

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.