What are the responsibilities and job description for the IT Field Support Technician position at Varay Managed IT?
Are you a problem-solver with a passion for technology and helping people? Do you enjoy working hands-on with hardware, software, and networks—and making someone’s day a little better in the process? If so, we want to meet you!
What You’ll Be Doing:
Responding to both remote and on-site service requests with professionalism and a positive attitude
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Diagnosing and resolving a wide range of technical issues (hardware, software, networking, etc.)
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Installing, configuring, and maintaining IT systems and equipment
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Supporting clients with their technology needs and providing user-friendly guidance
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Accurately documenting service requests, resolutions, and updates in our ticketing system
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Delivering top-notch customer service and ensuring client satisfaction every step of the way
What We’re Looking For:
Minimum 5 years of IT support experience
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Previous experience at a Managed Service Provider (MSP) is a strong plus
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Solid understanding of Windows environments, network troubleshooting, and desktop/server hardware
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Excellent communication skills—both written and verbal
Bilingual in English and Spanish (preferred)
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A self-starter who can work independently and also collaborate with a team
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Valid driver’s license and reliable transportation (you’ll be visiting client sites around El Paso)
Why Join Us?
At Varay, we believe in taking care of our team so they can take care of our clients. We offer:
Competitive salary and full benefits package
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Opportunities for professional growth and technical certifications
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A supportive, team-driven culture that values integrity, service, and continuous learning
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Work that matters—with clients who rely on us to keep their businesses running smoothly
Ready to Apply?
If you’re looking for a place to grow, make an impact, and be part of a mission-driven team, we’d love to hear from you.