What are the responsibilities and job description for the Carrier and Billing Analyst position at Vantage?
At Vantage Unified Communications, we deliver hosted communications services designed to help organizations communicate more effectively. We’re looking for a Carrier and Billing Analyst who will play a key role in processing carrier and customer purchase orders, supporting new implementations, expansions, repairs, and terminations. In this role, you’ll ensure billing accuracy, manage carrier relationships, and provide operational support that directly impacts customer experience and revenue integrity.
What You’ll Do:
Manage Carrier Services (~20 hrs/week, Primary)
- Process adds, removes, and changes of domestic, toll-free, and international telephone numbers with upstream carriers.
- Process and track inbound/outbound port requests and RESPORG requests.
- Handle and resolve carrier disputes, escalating as necessary.
- Prepare and present recurring carrier performance and utilization reports.
- Work with CNAM, Directory Listings, 911 services, inbound porting/LNP, and triggering.
Impact: Ensure seamless carrier operations and minimize disruptions to customer communications.
Oversee Billing Operations (~15 hrs/week, Primary)
- Process new customer orders and contracts, adding customers and services to the billing platform.
- Review completed tickets for billable items and update billing accordingly.
- Generate, confirm, and distribute customer invoices.
- Address customer billing questions and resolve discrepancies.
- Conduct regular billing audits and prepare reports.
- Apply knowledge of telecom billing (NRC/MRC) and subscription-based models.
Impact: Guarantee billing accuracy, reduce disputes, and support consistent revenue flow.
Support Customer Care (~5 hrs/week, Secondary)
- Field inbound customer requests through the ticket/queue system (not first contact support).
Impact: Provide responsive support that complements Tier 1 efforts, enhancing overall customer satisfaction.
What You’ll Bring:
- 1 years of relevant billing, carrier, or telecom operations experience strongly preferred.
- High attention to detail and commitment to accuracy.
- Strong written and verbal communication skills.
- Ability to prioritize in a fast-paced, team-oriented environment.
- Effective time management and organizational skills.
- Comfort with process improvement and challenging the status quo.
- Willingness to participate in an on-call rotation.
Benefits & Perks:
- Medical, Dental, and Vision Insurance
- 401(k)
- Life Insurance
- Short-Term and Long-Term Disability
- Legal and ID Theft Protection
- Pet Insurance
- Accident Insurance
- Critical Illness Insurance
- Tuition Reimbursement and paid training
Equal opportunity employment
There's one more, very important thing. We are an equal opportunity employer. We search for amazing people of diverse backgrounds, experiences, abilities, and perspectives. We take care of each other to create an inclusive work environment where we love to come to work every day. We'd be happy to provide reasonable accommodations to help you apply. We hope you can join us.