Senior Claim Specialist, Casualty Claims

About the Company

Vantage Group Holdings Ltd. (Vantage) was established in late 2020 as a re/insurance partner designed for the future. Driven by relentless curiosity, our team of trusted experts provides a fresh perspective on our clients’ risks. We add creativity to tech-enabled efficiency and robust analytics to address risks others avoid. Vantage provides specialty re/insurance through its operating subsidiaries in Bermuda and the U.S.

Vantage has approximately 365 colleagues in both the United States and Bermuda. We have offices in Chicago, IL, Norwalk, CT, Alexandria, VA, Boston, MA, New York, NY, Atlanta, GA and Hamilton, Bermuda. Additionally, we are a highly geographically diverse workforce with colleagues based in 35 states and counting. We fully support work flexibility including remote and hybrid work arrangements.

About the role:

At Vantage, the Senior Claim Specialist, Casualty Claims will be a critical member of our Casualty team. The mission of the team is to add creativity to tech-enabled efficiency and robust analytics to address risks others avoid. This role will provide complete claim management and loss mitigation services for policyholders on a dedicated account basis. This role independently investigates, evaluates, and manages the disposition of Primary and Excess Casualty claims as well as GL and Auto claims arising out of the Healthcare book of varying degrees of complexity and severity across multiple product types and markets.

Additionally, the role supports the Underwriting Business Unit by liaising with account and broker/agent representatives, providing frequent, in-depth exposure analysis to senior leadership, and participating in marketing efforts at industry events and conferences. The ideal candidate for this position possesses extensive knowledge of complex Casualty risks, strong leadership abilities, and a proven track record of success in driving profitable growth. This role reports to the SVP, Head of Casualty Claims, and is a remote work opportunity.

The base salary expectation for this role is between $115,000 and $140,000. Actual base salary for the selected candidate may be higher commensurate with candidate experience and expectations. Additionally, Vantage offers its colleagues performance-based bonus potential, strong health & welfare benefits, retirement plans with company match, competitive time off plans, a highly flexible work environment, and much more.

Responsibilities & Accountabilities:

• Evaluates, reserves, and manages casualty claims to resolution, including oversight of all phases of litigation related to Casualty exposures.
• Reviews coverage, drafts coverage letters, and communicates coverage positions to insureds, brokers, and agents as necessary.
• Communicates regularly with insureds, brokers, and internal and external stakeholders regarding individual claim development and strategy.
• The ideal candidate will have experience handling Primary Casualty claims as well as Umbrella and Excess Casualty claims including trucking and construction claims.
• Provides superior customer service to, and proactively builds strong relationships with, all appropriate representatives of assigned accounts, including their internal leadership, brokers, and agents to maximize the competitive advantage derived from the Vantage Claims value proposition.
• Adheres to Vantage Claims Best Practices for proper and consistent claim handling performance, compliance, and achievement of business goals, and drives efficient and proactive litigation defense strategies by effectively managing retained counsel.
• Thoroughly, clearly, and thoughtfully documents claim files with all relevant factual and evaluative information in compliance with company policies, best practices, and applicable regulatory authority where necessary.
• Demonstrates superior subject matter knowledge and negotiation skills to affect appropriate claim outcomes through direct negotiation and utilizing alternative dispute resolution as necessary.
• Proactively drives claim development and seeks creative ways to achieve optimal results on every file.
• Adheres to Vantage’s reserving and reporting protocols to avoid unexpected developments and outcomes.
• Identifies issues and trends within their accounts and the Financial Institutions market and regularly communicates those to insureds, Vantage Claims leadership, Underwriting partners, and actuaries.
• Follows all escalation and reporting protocols as required under appropriate circumstances for cases with significant potential exposure.
• Attends marketing, account renewal, and reinsurance meetings as appropriate to communicate the Vantage claims handling philosophy and value proposition.
• Treats all internal and external stakeholders and business partners respectfully and always demonstrates a positive attitude and collegial approach to their work.

Ideal Candidate Profile:

• Bachelor’s degree or equivalent professional experience required; Juris Doctorate degree helpful.
• Minimum of six years of end-to-end Casualty claims handling experience required.
• Self-motivated and independent, capable of identifying issues and solving them, but also knowing when to elevate them.
• Thrive in a dynamic, team-focused environment and deliver on tight deadlines.
• Strong problem-solving and negotiation skills.
• Excellent communication and interpersonal relationship-building skills.
• Analytical: Able to identify and define problems, extract key information from data, and develop workable solutions to resolve the problems identified.
• Drive to Deliver: Takes accountability for work, organizes, and prioritizes, delivers results, is action-oriented, sets and achieves goals, and demonstrates resilience.
• Customer service focus: Recognizes customers’ needs, meets their requirements, and adds value to customer outcomes with a pragmatism that balances service with Vantage business imperatives.
• Digitally savvy/Insight: Gathers information from a variety of sources, cuts through complexity, considers options, solves problems, and makes decisions.
• Strong knowledge of Microsoft Word, Excel, & PowerPoint.

Our Vantage Values

Do What’s Right – be a force for good, for our customers, shareholders, colleagues, industry and communities.

Be Relentlessly Curious – ask questions, listen to understand, challenge the status quo, look for ways to say YES, drive innovation, be opportunistic and disciplined.

We’re Better Together – collaborate, be inclusive, supportive, respectful and humble, be a trusted partner internally and externally.

Be Transparent – in who you are, what you think, and how you work, seek and provide alternative points of view, be true to yourself.

Make A Difference – focus on impact, embrace technology, leverage data and analytics as critical assets, act intentionally to deliver on our mission.