What are the responsibilities and job description for the ServiceNow Hypercare Support Lead position at Vantage Point Consulting Inc.?
Job Title: ServiceNow Hypercare Support Lead
Location: Atlanta, GA or Cincinnati, OH
Work Mode: 3/4 day's hybrid
Duration: 3 Months (Possible Extension)
Job Description
:We are seeking an experienced ServiceNow Hypercare Support Lead with strong technical expertise and hands-on support experience across multiple ServiceNow modules
.
Required Skills & Experienc
- e:Strong knowledge of ServiceNow modules including ITSM, CMDB, CSM, VAM, Agent Chat, Service Portal, and Integration
- s.Extensive experience with UI Policies, UI Actions, ACLs, Business Rules, Client Scripts, and Script Include
- s.Strong defect management experience includin
- g:Defect logging, tracking, and prioritizati
- onCoordination with development teams for issue resoluti
- onValidation and testing of fix
- esDeployment support for patches and releas
- esDefect trend analysis and reporti
- ngProven experience managing Hypercare Support activities with rapid response and issue resolutio
- n.Good understanding of ITIL best practices and service management processe
- s.Strong documentation, operational support, and coordination skill
- s.Experience creating dashboards, reports, and daily Hypercare status reports for leadership and executive stakeholder