Volunteer Coordinator

Job Title: MOW Volunteer Coordinator

Work Location: Massillon MOW

Division/ Department: MOW

Reports to: HCBS Manager

Job Status: Full-Time

Job Summary

Oversee the daily aspects of scheduling and supporting the volunteers who assist with meal deliveries in the Meal on Wheels program. This includes but is not limited to, recruiting, training, scheduling, retention, reporting and maintaining a volunteer database. Assist with daily meal deliveries as needed.

Responsibilities:

• Oversees all aspects of the volunteer schedule to include: create, maintain and distribute monthly schedule for all sites, handle changes with volunteers (conflicts, call-offs, etc.), fill open routes, communicate with leadership in advance when multiple routes are open, and communicate daily changes to site coordinators.
• Maintain a up to date and accurate volunteer database.
• Provide monthly reporting: number of volunteers and hours, number of permanent open routes, active and inactive volunteers, etc.
• Develop and oversee a retention plan for current volunteers including: contests, incentives, recognition, etc.
• Develop and oversee a volunteer recruitment plan including development and execution of short and long-term strategies.
• Administer quarterly volunteer training.
• Speak at various outreach meetings to increase the number of volunteers for the organization.
• Coordinate communications with the site coordinators regarding placement of volunteers.
• Train new volunteers to ensure their suitability to the position and their placement on the volunteer roster.
• Deliver meals when there are not enough volunteers to cover routes.
• Plan and coordinate volunteer banquets ensuring appropriate recognition.
• Assist with fundraising events.

Standard Job Functions

• Ability to maintain confidentiality in all aspects of business including, but not limited to health care, financial, employment and business practices.
• Ability to be flexible and innovative in completing job duties.
• Ability to work flexibly under stressful and possibly unpleasant environmental conditions, and to understand and tolerate different behaviors and lifestyles.
• Ability to professionally present information and respond to questions from clients and/or other groups.
• Ability to give good customer service ( i.e. kind, courteous, responsive) to both internal and external customers.
• Willingness to accept other duties as assigned.
• Ability to follow safety rules and use good judgement in completing tasks that do not put you or others at risk for injury.
• Ability to follow chain of command and follow through on all reporting including, but not limited to, immediate reporting of incidents/ accidents, personal information changes, and safety/ employment concerns.
• Attend all meetings and trainings as required.
• Perform all other duties/assignments in support of the agency’s mission, goals and objectives.

Requirements

• High School Diploma required
• 3 years of experience in a customer service or volunteer liaison role, preferred.
• 3 years of Microsoft Office experience, preferred.
• 3 years of experience in database software experience, preferred