What are the responsibilities and job description for the Implementation Manager position at Vantage 9?
Role Overview
Vantage 9 is hiring for a customer-facing implementation role that owns each engagement from initial discovery through go-live. Responsibilities include requirements gathering, documentation, development liaison, and project management of the implementation. Reports directly to the CTO.
Responsibilities
- Lead discovery sessions with customer stakeholders, typically supply chain and operations leadership, to understand existing processes and goals for the implementation
- Document business and functional requirements based on discovery findings
- Serve as the primary point of contact between the customer and Vantage 9's development team for the duration of the implementation
- Manage project timelines, milestones, risks, and status communication
- Transition completed implementations to the Customer Success team at go-live
Required Qualifications
- Demonstrated experience writing requirements, leading discovery, and managing implementation or delivery projects
- Strong communication skills with both technical and non-technical stakeholders
- Comfort working with limited process and structure; high ownership
- Authorized to work in the United States without visa sponsorship
Preferred Qualifications
- Experience with warehouse management (WMS) or inventory management systems (IMS)
- Experience in freight or transportation logistics is a bonus
- Experience working with or at Walmart is a plus
- Technical fluency (APIs, integrations, data contracts) sufficient to engage directly with engineering on requirements
- Located in Northwest Arkansas
Location
- Remote for the right candidate; approximately one required trip per year to the Northwest Arkansas office
- Occasional customer-site travel
Employment Type
Full-time