Director of Strategic Relationships

Description

Vantaca just achieved unicorn status with a $1.25B valuation, so it's safe to say we're past the "scrappy startup phase." We're not just building a successful company – we're building the category-defining platform that will transform how an entire industry operates. Here's the reality of our trajectory:

• Growing 100% year-over-year
• Our AI product (HOAi) went from $0 to millions in months
• Backed by Cove Hill Partners and JMI Private Equity
• 6M doors on our platform, displacing legacy systems
  
  

We are a winning team that believes in working together to make big ideas happen. We are a collaborative and visionary group that holds ourselves accountable for our results. Our ability to be nurturing and agile allows us to adapt to change and support each other through any challenges that come our way. We are customer-centric, meaning that we put our customers' needs and preferences at the heart of our work. We are authentic game changers that are building something cool and people like it here.

OverviewAs the Director of Strategic Relationships, you will play a crucial role in managing and expanding Vantaca's most important aggregator partnerships and key strategic accounts. This role is designed to drive growth through relationship development, account expansion, and ensuring our largest partners view Vantaca as the clear technology leader in the community association management industry. You will work closely with the VP of Strategic relationships to execute on aggregator strategy while building the foundation to eventually lead this critical function independently. You'll also work directly with executive leadership, key customers, and cross-functional teams to ensure our strategic accounts receive world-class service while expanding our footprint within these partnerships. This position requires someone who can seamlessly navigate complex organizational dynamics, influence without authority, and execute on multiple high-impact initiatives simultaneously.

Expectations for Success

• Number of doors within aggregator segment
• Product adoption rates (Vantaca Pay, HOAi, Vantaca Vendor)
• Revenue growth within aggregator segment
• Overall company revenue growth
  
  

Responsibilities

• Develop new relationships with aggregators to expand Vantaca's footprint in the community association management market
• Grow existing relationships with aggregators through consistent engagement, value demonstration, and strategic account planning
• Ensure aggregators are highly satisfied with Vantaca and position the company as the definitive technology leader in the industry
• Influence aggregators to bring more management companies onto the Vantaca platform, serving as a trusted advisor on technology adoption
• Drive cross-sell and upsell initiatives to increase aggregator adoption of Vantaca's product suite including Vantaca Pay, HOAi, and Vantaca Vendor
• Work strategically with CINC-heavy aggregators to open pathways for deeper relationships with Vantaca, navigating competitive dynamics thoughtfully
• Lead execution of account management activities including regular business reviews, escalation management, and relationship maintenance
• Collaborate cross-functionally with Sales, Customer Success, Product, and Implementation teams to mobilize resources and solve complex customer challenges
• Develop account strategies and relationship plans that balance short-term execution with long-term strategic positioning
• Support the VP of Strategic Relationships on key strategic accounts beyond the aggregator segment as needed
• Take on a wide range of operational challenges and opportunities outside of purely account management
  
  

Requirements

• Sales or account management experience, with a proven track record of managing complex B2B relationships
• Strong organizational skills and attention to detail with the ability to manage multiple accounts simultaneously
• Low ego with an eagerness to learn and grow in the role
• Exceptional written and verbal communication skills, with the ability to articulate value propositions clearly
• Comfortable with business metrics, data analysis, and basic financial modeling to inform strategic decisions
• Ability to think strategically while executing tactically, navigating complex relationship dynamics
• Experience carrying oneself professionally in challenging conversations with customer and prospect executives
• Demonstrated ability to work cross-departmentally and mobilize diverse stakeholders to achieve outcomes
• Versatility to adapt approach based on account needs and business priorities
• Preferred backgrounds include: investment banking/private equity transitioning to operating company management; new logo sales progressing to strategic account management; or operating experience with MBA-level business acumen seeking a Chief of Staff/COO track
  
  

Core Values

• Always Growing: Likes change and enjoys finding new ways to improve their knowledge and the product. Always ready to learn quickly, helping themselves and the team grow.
• Win as a Team: Builds trust and works together by making sure everyone communicates well. Actively involved in daily work, working closely with the team, listening to their ideas, and celebrating successes together.
• Accountability Starts with Me: Notices problems and takes personal action to solve them.
• Unwavering Commitment to Customer Experience: Regularly talks to customers, taking personal responsibility to understand what they need, address concerns, and make their experience better with improved Vantaca processes.
• Innovate Boldly: We challenge the status quo and push boundaries to create meaningful change. We act with urgency and purpose, knowing that innovation drives our success.
  
  

Why You Should Join Our Team

• Our eNPS is 68! (Google it, that is great).
• Benefits: Medical, Dental, and Vision kick in day one.
• Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year).
• 401K with Company Match.
• Remote Flexible - come to the office when needed.
• Great parental leave benefits.
• Named on Inc 5000 list of America’s Fastest Growing Private Companies.
• Named on Inc 5000 Vet 100 Private Companies list multiple years in a row.
• Winner of Coastal Entrepreneur Award, Technology Category.
• Active employee-led Culture Committee.
• Ongoing industry and professional development trainings available to all employees.
• Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community.
• We’re playing offense to win! Our product market fit and our world-class employees make us the leader in our space. We’re building something cool and people like it here.
  
  

We receive many resumes for our open positions and each one is reviewed by a human being on our recruiting team. We will compare your background with the qualifications and requirements for the position.If you are selected for an interview you will receive an e-mail from someone on our recruiting team with an @vantaca.com email address. It may take some time for us to review all of the applications so give us some time to respond. We appreciate your interest in this role.