What are the responsibilities and job description for the Referral Coordinator position at Vanguard Skin Specialists?
Description
Join one of the Gazette’s Best Workplaces six years in a row and one of the top 150 workplaces in Colorado by the Denver Post for the last five years.
Vanguard Skin Specialists is a dermatology and plastic surgery practice serving communities in southern Colorado. Our mission is to make a positive impact on our patients, our community, and our world. This mission drives everything we do from opening offices in underserved areas to sponsoring humanitarian projects to volunteering locally and abroad, and we believe delivering exceptional medical care requires investing in an extraordinary team and work environment.
“We make a positive impact on our patients, our community, and the world.” -- This is our mission and it is the motivation behind what we do. We are seeking a referral coordinator that shares this motivation and will help create an exceptional patient experience
Who We Are
This is a full-time position with business hours Monday to Friday. This position is based out of our administrative office in Colorado Springs. This position may include travel to other Vanguard locations as well as travel across Southern Colorado for referring provider visits. This position may be eligible for a hybrid schedule after successful completion of training.
Reviews
Vanguard Skin Specialists believes in providing regular feedback and encouraging professional development. Your first check in with HR will be approximately 90 days from your date of hire. Written annual reviews take place each fall. For individuals with <6 months of tenure by fall review but >6 months tenure at spring review, then the initial review will take place in the spring review.
The practice promotes from within which provides opportunity for growth and advancement.
Compensation & Benefits
Compensation is $20-$23 an hour (based on experience) with eligibility for overtime and paid time off. The practice covers a portion of the premium for medical benefits and offers vision, dental, and 401K. The position also comes with Paid Time Off, Bereavement pay, Paid Maternity & Bonding Leave, Employee Discounts on products and aesthetic services.
Physical Working Conditions
Some other things you should know about us…
Offers of employment will be contingent on successful pre-employment screening for this position. The screenings will include background checks, drug screens, employment and education or licensure/certification verification, and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Vanguard Skin Specialists is a privately-owned medical practice that seeks to glorify God by serving patients and the community with humility, integrity, and excellence. Vanguard’s mission is to make a positive impact on our patients, our community, and our world. As a faith-driven organization, Vanguard will support and undertake initiatives and endeavors that support and further Vanguard’s stated purpose, mission, and values.
Vanguard Skin Specialists strives to be a workplace of choice for professionals who see medicine as a calling. We value employees (referred to as “team members”) who come from all walks of life and religious backgrounds. Team members are not required to share or practice the founders’ religious beliefs and have the right to excuse themselves from any function which compromises their own religious convictions. Any experience of distress or felt discrimination must be reported to HR or a direct supervisor immediately.
Vanguard Skin Specialists is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Join one of the Gazette’s Best Workplaces six years in a row and one of the top 150 workplaces in Colorado by the Denver Post for the last five years.
Vanguard Skin Specialists is a dermatology and plastic surgery practice serving communities in southern Colorado. Our mission is to make a positive impact on our patients, our community, and our world. This mission drives everything we do from opening offices in underserved areas to sponsoring humanitarian projects to volunteering locally and abroad, and we believe delivering exceptional medical care requires investing in an extraordinary team and work environment.
“We make a positive impact on our patients, our community, and the world.” -- This is our mission and it is the motivation behind what we do. We are seeking a referral coordinator that shares this motivation and will help create an exceptional patient experience
Who We Are
- We are a multi-specialty medical practice with a set of operating principles that guide us -- excellence in patient care, one-team mentality, making a positive impact in this world. We believe we are the best at what we do.
- We are fanatical about providing the best patient care without compromise. Our patient services representatives come in early and stay late to ensure patient concerns are addressed and our schedule is fully optimized for our patients and providers. We take care of our patients the way we would want our children, parents, and grandparents cared for. We work long, challenging days to make this happen. We expect you to help us sustain this level of excellent care.
- We run a remarkably efficient and busy clinic. You will need to juggle many tasks while maintaining efficiency and ensuring all the small details are accounted for. Super human organization and attention to detail is a must.
- We operate as one team. Our patients and your team members will count on you to be here, every single day, on time. If you have ever worked in a team environment, you understand how important that dedication is to your team, as well as to your personal success.
- We believe it is possible to change the world. We give generously of our time and resources locally and around the world.
- Triage inbound referrals from community providers to determine priority and appropriate scheduling guidelines.
- Accurately input referral details, including patient demographics, referral reason, referring provider information, and insurance information.
- Coordinate outbound referrals to other specialties in a timely manner. Communicate with the patient and receiving offices, assist with scheduling and follow up on referrals within a designated timeframe.
- Manage the referring provider phone line to ensure that providers have access to our team for questions, provide referral updates and assist with scheduling requests.
- Provide referring provider support which may include referral related mailings, provider office visits and special events.
- Maintain knowledge of insurance requirements for referrals and authorizations across all accepted insurance plans. Work directly with insurance providers to get approval for continued care or outside specialty care.
- Administrative tasks including medical record requests, managing referral documentation for tracking and other forms for patients.
- High School diploma or equivalent is required; bachelor’s degree or equivalent work experience is preferred
- 1-2 years of experience in a medical office, referral coordination or patient access role is preferred
- Proven track record of working well on teams and delivering excellence
- Excellent verbal and written skills required
- Alignment with the values and mission of Vanguard Skin Specialists
This is a full-time position with business hours Monday to Friday. This position is based out of our administrative office in Colorado Springs. This position may include travel to other Vanguard locations as well as travel across Southern Colorado for referring provider visits. This position may be eligible for a hybrid schedule after successful completion of training.
Reviews
Vanguard Skin Specialists believes in providing regular feedback and encouraging professional development. Your first check in with HR will be approximately 90 days from your date of hire. Written annual reviews take place each fall. For individuals with <6 months of tenure by fall review but >6 months tenure at spring review, then the initial review will take place in the spring review.
The practice promotes from within which provides opportunity for growth and advancement.
Compensation & Benefits
Compensation is $20-$23 an hour (based on experience) with eligibility for overtime and paid time off. The practice covers a portion of the premium for medical benefits and offers vision, dental, and 401K. The position also comes with Paid Time Off, Bereavement pay, Paid Maternity & Bonding Leave, Employee Discounts on products and aesthetic services.
Physical Working Conditions
- Must be able to remain in a stationary position 90%
- The other 10%, occasionally move about inside the office to access file cabinets, office printer, etc.
- Operate a computer and other office machinery, such as a calculator, printer, copier, scanner, or fax
- Be able to communicate accurately, effectively and frequently both verbally and in writing
- Can identify color on the computer and software used
Some other things you should know about us…
- We are growing quickly
- Our management team has been promoted from within
- Our team has extremely high expectations of each other
- Our clinic is busy and hard working
- We love what we do
Offers of employment will be contingent on successful pre-employment screening for this position. The screenings will include background checks, drug screens, employment and education or licensure/certification verification, and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Vanguard Skin Specialists is a privately-owned medical practice that seeks to glorify God by serving patients and the community with humility, integrity, and excellence. Vanguard’s mission is to make a positive impact on our patients, our community, and our world. As a faith-driven organization, Vanguard will support and undertake initiatives and endeavors that support and further Vanguard’s stated purpose, mission, and values.
Vanguard Skin Specialists strives to be a workplace of choice for professionals who see medicine as a calling. We value employees (referred to as “team members”) who come from all walks of life and religious backgrounds. Team members are not required to share or practice the founders’ religious beliefs and have the right to excuse themselves from any function which compromises their own religious convictions. Any experience of distress or felt discrimination must be reported to HR or a direct supervisor immediately.
Vanguard Skin Specialists is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Salary : $20 - $23
